Front Office Medical Receptionist

Fasttrackurgentcare; Wesley Chapel (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in urgent care is seeking a dedicated Medical Receptionist to be the welcoming face of their clinic. This role is pivotal in ensuring a smooth patient experience, from greeting visitors to managing electronic medical records. With a focus on exceptional customer service, this position offers the chance to work in a fast-paced environment while making a real difference in patients' lives. Join a team that values compassion, teamwork, and professional growth, and enjoy a comprehensive benefits package that includes health benefits, a 401k plan, and opportunities for development. If you thrive in dynamic settings and are passionate about helping others, this is the perfect opportunity for you.

Benefits

Health benefits (vision, dental)

401k

PTO

Mileage program for travel

Development and training opportunities

Qualifications

• 1+ years of experience as a receptionist or customer service representative required.
• Proficient in medical terminology and HIPAA laws.

Responsibilities

• Greet patients and visitors courteously and provide updates.
• Maintain accurate electronic medical records and assist with billing.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

eClinicalWorks

EPIC

Job description

Description

About the position:

The Medical Receptionist is the first initial point of contact for each patient that visits the clinic. The Medical Receptionist undertakes all receptionist and clerical duties at the front desk of our main entrance of the clinic.

Apply today to join our talented and experienced team of Medical Receptionists who deliver exceptional healthcare services under the direct supervision of our providers.

A few highlights of what we offer:

Health benefits (vision, dental, long- and short-term disability) 401k, PTO, mileage program for travel, and development and training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work.

Clinics within the North region that applicants will need to be comfortable commuting to and working at based on business needs: Wesley Chapel, Trinity, Land O Lakes, Sun Lake, and Tarpon Springs.

Position Responsibilities:

• Greet patients and visitors in a courteous and friendly manner
• Demonstrate empathetic and superior communication skills
• Display outstanding customer service and patient care
• Provide prompt communication/updates to patients
• Assist patients with required patient forms
• Verify patient demographics and insurance benefits
• Perform billing and bookkeeping functions including collecting cash payments, posting and balancing daily sheets of transactions, and bank deposits
• Maintain accurate and up-to-date electronic medical records
• Actively answer phone calls timely and in a professional and friendly manner using provided guidelines
• Assist team members as needed/requested
• Present a positive and team orientated attitude
• Effectively act as a liaison between patients and providers
• Ability to multi-task in a fast-paced environment
• Understand order of urgency and time management
• Ability to follow established office routines and policies
• Understand and follow the ethics of confidentiality/HIPAA laws
• Mentally alert and focused to engage with team and patients needs
• Present a patient, courteous, neat, and approachable demeanor
• Complete required trainings as assigned by the organization
• Complete other duties as assigned
• Regularly interacts with providers/team members/patients via face to face or electronically

Position Must Haves:

• Minimum of 1+ years of proven experience as receptionist, customer service representative or relevant position, required
• Strong interpersonal skills and ability to effectively communicate with all levels of the organization
• Outstanding customer service focus
• Attentive to the clinic environment and patients
• Flexibility and adaptability to meet organization’s needs
• Effective problem-solving skills
• Fast learner with general understanding of medical terminology and ethics of confidentiality/HIPAA laws.
• Proficient working with technology and various platforms to accomplish work tasks

Education Requirements:

• High School Diploma or equivalent, required
• Proficient working knowledge of multiple healthcare computer platforms
• Knowledge of EMR systems i.e. (eClinicalWorks) or EPIC, strongly preferred
• Working knowledge of medical terminology, required
• CPR/BLS, preferred

Work Environment:

• This job operates in a professional medical office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• On-site position
• Sedentary, sitting for extended periods of time
• Ability to move supplies and office equipment (up to 20 lbs)
• Frequent use of working on a computer to complete assigned work tasks
• Regularly interacts with providers/team members/patients via face to face or electronically
• Consistent use of technology platforms throughout shift to complete assigned work tasks

Work Schedule and Travel:

• Typical Work Schedule: 40-hour work week Sunday through Saturday with 3 x 12-hour shifts and 1 x 6-hour shift
• Every other weekend required
• Overtime hour availability based on patient volume and clinic needs
• Regional staffing requires travel within region. Travel outside region may be required based on volumes and clinic needs
• Mileage program available for eligible movement
• May require traveling to clinic locations outside preferred region during training

You will enjoy working with the team if you:

• Thrive working in fast-paced and high growth environments
• Have a passion for helping people and working with a servant’s heart
• Have an eye for detail to improve and provide feedback
• Enjoy meaningful work that truly impacts people's lives
• Are agile with the ability to adapt in a sometimes-ever-changing environment
• Strive to improve the patient experience
• Have an exceptional work ethic
• Create a positive work environment that impacts the team and organization

About the Organization:

Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.

As part of the hiring process: a background and drug screen will need to be successfully completed.