Front Office Manager -S

Peachtree Hospitality Management; Sewanee (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a Front Office Manager who is passionate about creating exceptional guest experiences. The ideal candidate will demonstrate attention to detail, collaboration, and a commitment to team development. Responsibilities include guiding guests, coaching staff, and ensuring operational excellence. Join a dynamic team that values intuitive service and fosters a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Time Off

Employee Assistance Programs

Qualifications

• Passion for hospitality and guest experience.
• Experience in various hospitality roles.

Responsibilities

• Guide guests through hotel experiences with personalized touches.
• Participate in recruiting, training, and supervising staff.
• Collaborate with departments to maintain facilities.

Skills

Hospitality

Collaboration

Attention to Detail

Coaching

Job description

As a Front Office Manager, you are passionate about hospitality. You naturally observe details like pillow fluffiness, cleanliness, and the systems used at the front desk. You are excited about amenities, creating guest service stories through employee intuition, and efficiently preparing beds. You appreciate casual sophistication, believe that luxury should be approachable, and dislike scripted interactions and cookie-cutter experiences. Your career is eclectic and dynamic, and you take pride in your varied hospitality roles. You are humble, collaborative, receptive to feedback, and committed to team development.

Uphold and model the company's values, encouraging your team to embody collaboration, intuitive service, and approachable hospitality.

Demonstrate passion for all aspects of the guest experience, coaching your team to handle interactions with hospitality and professionalism.

Encourage creative solutions to guest requests whenever possible.

Guide guests through hotel experiences, using your intuition to personalize touches that create memorable moments.

Work with your team to meet standards, ensuring an environment where associates feel supported and valued to exceed guest expectations.

Be knowledgeable about safety, security, guest satisfaction, and well-being, responding swiftly to emergencies and ensuring proper training and procedures are followed.

Maintain proper inventory of operational and departmental supplies within budget.

Partner with the General Manager and leadership team to provide an exceptional guest experience.

Participate in recruiting, training, scheduling, supervising, coaching, and motivating staff to foster growth and future talent development.

Coordinate property events for guests.

Promote open communication through daily line-ups, leadership meetings, and departmental staff meetings to foster transparency and address priorities.

Coach and mentor your team, fostering continuous growth and addressing issues effectively.

Collaborate with Housekeeping and Engineering to ensure facilities and rooms are maintained in excellent condition, paying attention to detail.

Monitor reservation channels to ensure accurate and proper handling of guest information.

Champion departmental and hotel initiatives by communicating, training, and coaching staff on their purpose.

Maintain regular communication with the General Manager to update, plan, and align priorities, demonstrating flexibility to support operations.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a 401(k) match. We support work-life balance with Paid Holidays and Time Off, plus additional perks like Employee Assistance Programs.

We are an Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.