Front Office Manager - Overnight Coverage and PM

Starwood Hotels; New York (NY); On-site; USD 80,000; Full time

Job summary

An established industry player is seeking a passionate Front Office Manager who thrives in a dynamic environment. This role offers the chance to lead a dedicated team, ensuring exceptional guest experiences while fostering a culture of collaboration and respect for nature. With a focus on creativity and leadership development, this position is ideal for those looking to make a significant impact in the hospitality sector. Join a mission-driven company that values diversity and inclusion, and be part of a team that is committed to delivering good-natured service to guests from around the world.

Qualifications

• At least 2 years experience in a Front Office supervisory role.
• Advanced knowledge of front office operations and guest engagement.

Responsibilities

• Lead and inspire the Front Office team to provide exceptional service.
• Train, supervise, and mentor new hires for success.

Skills

Hotel Operations

Guest Service

Leadership Skills

Communication Skills

Financial Performance

Education

Post-secondary Diploma or Degree

Job description

Front Office Manager - Overnight Coverage and PM

Apply locations

1 Hotel Central Park

Time type

Full time

Posted on

Posted 6 Days Ago

Job requisition id

JR101792

Description

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important.

We love this role at SH Hotels & Resorts because it offers many facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

We have an opportunity for a service-minded Front Office Manager to lead and inspire our great-natured service team. The Front Office Manager will train, supervise, and mentor new hires, setting them up for success. This role involves constant interaction with guests, whether welcoming them from across the ocean or just around the corner. Leading by example is essential.

About you...

• Passionate about hotel operations and guest service with at least 2 years experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel.
• A post-secondary diploma or degree is a plus.
• Advanced knowledge of front office operations, strong leadership skills, and a proven track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication skills.
• Flexible schedule including days, evenings, weekends, and holidays.

About us...

Our culture is caring and thoughtful, delivering good-natured and informed service to evoke fulfillment and well-being. As a mission-driven company, our purpose guides us, impacting our team members, guests, community, and the planet. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company affiliated with Starwood Capital Group.

Compensation

$80,000

Equal Opportunity Employer

SH Hotels and Resorts is committed to diversity and inclusion. We do not discriminate on any protected basis under applicable law. For accommodations, please visit People Operations.

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