Assistant Front Office Manager - Hilton Des Moines Downtown

Socket.dev; Des Moines (IA); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Go Hilton travel program

Complimentary meals during shifts

Free parking

Job summary

Hilton Des Moines Downtown is seeking an Assistant Front Office Manager to lead daily front office operations and deliver memorable guest experiences. The role emphasizes supervising the front desk, overseeing guest services, and upholding service standards in a dynamic hotel environment.

The ideal candidate will bring front office supervisory experience, flexibility, and a strong commitment to hospitality, with Hilton systems familiarity highly preferred.

Qualifications

• Front Office supervisory or management experience is required.
• Experience with Hilton systems is highly preferred.
• Flexible availability and a strong commitment to guest service.

Responsibilities

• Support daily front office operations, including guest service, registration, and room inventory.
• Monitor guest satisfaction and guide the team to improve service.
• Assist in promoting hotel services and up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Oversee VIP guest experience and ensure smooth check-in/check-out.
• Inspire and develop the front office team, coaching and ensuring a productive environment.

Skills

Front Office Management

Guest Service Excellence

Shift Leadership

Hilton Systems

Tools

Hilton systems

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Hilton Des Moines Downtown is looking for an Assistant Front Office Manager.

Located in the heart of downtown, this contemporary hotel features 330 guest rooms and 15,000 square feet of flexible meeting space. Team Members enjoy competitive health benefits, exciting career growth opportunities, the world-renowned Go Hilton travel program, complimentary meals during shifts, and free parking.

The ideal candidate will have previous front office supervisory or management experience, flexible availability, and a strong commitment to delivering exceptional guest service. Experience with Hilton systems is highly preferred.

Classification:Full Time

Shift Pattern: Evening shifts with weekends availability

Responsibilities

Here’s what you’ll do during a typical day:

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.