Front Office Manager

Embassy Suites by Hilton Detroit Troy Auburn Hills; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off and holidays

401(k) with match

Hotel and F&B discounts

PayActive early wage access

Job summary

Embassy Suites by Hilton Detroit Troy Auburn Hills is seeking a Front Office Manager to lead our front desk team and drive guest satisfaction. You will oversee scheduling, guest relations, and daily reporting, while supporting the General Manager in daily operations.

The role requires a customer‑focused leader who can manage a diverse staff, ensure smooth check‑in/check‑out, and promote a culture of excellence across the front office.

Qualifications

Responsibilities

• Lead the hotel front office team to deliver exceptional guest experiences.
• Manage front desk staff, security staff and shuttle staff; oversee check-in/check-out and resolve guest issues.
• Report to the General Manager and support daily reporting and scheduling.
• Provide opportunities for career growth within the hospitality industry.

Education

High school diploma

GED

Hotel experience (1 year)

Job description

Front Office Manager

As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office.

Key Responsibilities

• You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
• Your daily tasks will include managing front desk staff, security staff and shuttle staff, overseeing guest check-in and check-out processes, and resolving guest issues.
• You will report to the General Manager.
• A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A high school diploma, a GED, or one year of hotel experience
• Previous experience in a similar or related position
• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.