Front Office Manager

TPG Hotels & Resorts; Town of Florida (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Paid Time Off

Job summary

TPG Hotels & Resorts is seeking a Hotel Front Office Manager to oversee the front desk and guest services at Fairfield Inn Jupiter, FL. You will lead the front desk team, coordinate reservations, and ensure smooth check-in/check-out processes while driving guest satisfaction.

The role requires strong leadership, excellent communication, and experience with PMS systems. A hospitality-focused mindset and knowledge of local attractions will help optimize service and revenue.

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• Proven experience in hotel front office operations or guest services.
• Strong leadership, interpersonal and communication skills.

Responsibilities

• Supervise front desk staff and set performance goals with regular evaluations.
• Greet guests, manage check-in/check-out, and handle special requests promptly.
• Coordinate reservations with housekeeping to maximize occupancy and revenue.
• Oversee front desk operations, including payments, budgeting, and upselling rooms.
• Collaborate with housekeeping, engineering and other departments; prepare reports.

Skills

Leadership

Guest relations

Communication

Problem solving

Composure under pressure

Local attractions knowledge

Education

Bachelor's degree in hospitality management

Tools

PMS software

Job description

Fairfield Inn Jupiter, 6748 W Indiantown Rd, Jupiter, FL 33458, USA

Overview

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.

Key Responsibilities

• Supervision and Leadership: Lead, train, and manage the front desk team to provide excellent customer service. Set performance goals and conduct regular evaluations. Maintain a welcoming and professional demeanor.
• Guest Relations: Greet guests, handle check‑in/check‑out procedures, assist with special requests, resolve complaints promptly, maintain high satisfaction.
• Reservations and Room Allocation: Manage reservations, coordinate with housekeeping to prepare rooms, oversee allocation to maximize occupancy and revenue.
• Front Desk Operations: Ensure smooth check‑in/check‑out, handle payments, maintain knowledge of services, monitor daily tasks, assist in budgeting and forecasting, control expenses, upsell rooms.
• Collaboration and Communication: Coordinate with housekeeping, engineering, and other departments, maintain open communication with management, prepare regular reports.

Skills and Abilities

• Bachelor's degree in hospitality management or related field (preferred).
• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem‑solving abilities.
• Proficiency in hotel management software; experience with PMS highly preferred.
• Ability to remain composed in high‑pressure situations.
• Knowledge of local attractions and services to assist guests.

Working Conditions & Physical Effort

Physical work includes extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs in an interior hotel environment.

Benefits

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Amazing hotel discounts to any property in the TPG portfolio.

*Benefits vary by location*

Equal Opportunity Employment

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.