Front Office Manager

Pacifica Hotels; Seacliff (CA); On-site; USD 68,000 - 70,000; Full time

Job summary

Seacliff Inn, part of a leading hotel collection, is seeking a Front Office Manager to oversee day-to-day operations at the front desk. This role involves managing guest services, supervising the team, and ensuring a high level of guest satisfaction while maintaining operational efficiency. Ideal candidates will possess strong communication skills and experience in hotel management. Competitive salary and benefits are offered alongside opportunities for team development and community involvement.

Benefits

Medical, Dental and Vision Insurance

401k

Vacation and Sick Leave

Quarterly team building

Responsibilities

• Supervise, train, coach Guest Service Team on processes and guest interaction.
• Responsible for all front office activity during scheduled shifts.
• Maintain good guest relations by responding to inquiries and concerns.

Job description

Job Category: Hotel Management and Administration

Requisition Number: FRONT006756

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• Full-Time

Locations

Showing 1 location

Aptos
Seacliff Inn, a Tapestry Collection by Hilton
BW Seacliff Inn
7500 Old Dominion Ct.
Aptos, CA 95003, USA

Aptos
Seacliff Inn, a Tapestry Collection by Hilton
BW Seacliff Inn
7500 Old Dominion Ct.
Aptos, CA 95003, USA

Seacliff Inn, a Tapestry Collection by Hiltonis actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes,
  procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration
  cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
  1. Daily Cash Report (DCR)
  2. No-Shows
  3. Billing disputes
  4. Accounts receivable
  5. Banking
  6. Bad checks, credit card debts
  7. Open, stamp, sort, distribute mail
  8. Accounts payable preparation
  9. Security reports
  10. Check and audit banks
• Check travel agent commissions, franchise frequent stay program activity and central
  reservations.
• Check Housekeeper's List and ensure room availability status is accurate.
• Check time cards to posted schedule.
• Submit daily report to General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in
  order to answer questions and concerns with timely and knowledgeable responses in
  person and on the phone.
• Contribute to and maintain established information and communication sources such as
  department and front desk log books in order to enhance department communications and
  operations.
• Provide assistance to other team members and departments to contribute to the best
  overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Salary Range: $68,640 - $70,000 annually

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.