Front Office Manager

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hyatt Hotels Corporation in Savannah, GA is seeking a skilled Front Office Manager to lead the front desk team and drive guest satisfaction. The role emphasizes service excellence, staff development, and cross‑department coordination.

You will manage budgets, coach employees to Hyatt standards, and ensure smooth daily operations. Strong English communication and MS Word/Excel proficiency are required.

Qualifications

• 4 years+ of progressive hotel Rooms Management experience (typically with Hyatt)
• 2+ years progressive management experience within the Rooms Division
• Hotel/Hospitality degree an asset
• Strong communication and leadership abilities
• Proficiency in Microsoft Word and Excel
• Clear written and verbal English communication

Responsibilities

• Oversee front desk operations and staff scheduling
• Lead staff training and inter-department communications
• Develop and manage budgets and labor cost plans
• Resolve guest complaints promptly and professionally
• Ensure adherence to Hyatt standards and procedures
• Maintain coordination with housekeeping and other departments
• Monitor cash handling and operational policies
• Demonstrate effective leadership and guest-focused service

Skills

Front Office Management

Customer service leadership

Staff training

Budget planning

Communication skills

English proficiency

Microsoft Word and Excel

Education

Hotel/Hospitality degree preferred

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

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