Front Office Manager

Hyatt Place San Jose Airport; San Jose (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Hyatt Place San Jose Airport is seeking a Front Office Manager to lead the front desk team, uphold brand values, and deliver memorable, personalized guest experiences. This on-site leadership role focuses on coaching, staffing, budgeting, and delivering exceptional service.

The position requires guiding daily operations, coordinating with housekeeping and engineering, and driving recruitment, training, and events to ensure smooth hotel performance and guest satisfaction.

Qualifications

• Experience leading front desk operations with a focus on guest service.
• Ability to coach staff to deliver hospitality with professionalism.
• Experience participating in recruitment, scheduling, and training.

Responsibilities

• Uphold company values and lead reports to embody collaboration and service.
• Demonstrate passion for guest experience and coach for hospitality.
• Encourage creative solutions to accommodate guest requests.
• Guide guests through hotel experiences and personalize touches.
• Collaborate with and coach team to meet standards and support staff.
• Maintain guest safety, security, and well-being; respond to emergencies.
• Maintain par on operations and departmental supplies within budget.
• Partner with GM and leadership for best guest experiences.
• Participate in recruitment, training, scheduling, supervising, coaching, and motivation of Guest Services.
• Execute property events for in-house and future guests.
• Foster open communication via lineups and leadership meetings.
• Coach and mentor team; address issues with corrective actions.
• Coordinate with Housekeeping and Engineering on facilities.
• Monitor reservation channels and ensure proper data handling.
• Champion initiatives like Lobby Ambassador and Manager on Duty.
• Maintain regular communication with GM and align on priorities.

Job description

• Pay or shift range: $26 USD to $28 USD

Description

The Front Office Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company’s values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized.

• Uphold and role model the company’s values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality
• Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
• Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
• Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory
• Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
• Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager
• Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department
• Execute the delivery of property events to in-house guests and future guests
• Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department’s key priorities
• Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
• Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye
• Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol
• Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
• Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.