Front Office Manager

Island Hospitality Management; Phoenix (AZ); On-site; USD 89,000 - 115,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Manager to oversee all aspects of front office operations. This role is crucial in ensuring guest satisfaction and maintaining high product quality standards. The ideal candidate will excel in multitasking and problem-solving while leading a motivated team. With a strong focus on training and development, this position offers opportunities for career growth and rewards hard work through various incentive programs. If you thrive in a dynamic environment and are passionate about hospitality, this is the perfect opportunity for you.

Benefits

Healthcare including Medical, Dental, and Vision Insurance

Paid Sick and Vacation Time

Retirement plan with company match

Incentive bonus programs

Free room nights

Discounts and recognition programs

Qualifications

• Ability to operate hotel PMS Systems and manage time effectively.
• Highly motivated team player with strong initiative and effective problem-solving skills.

Responsibilities

• Ensure guest satisfaction and manage front desk operations.
• Train staff in financial control procedures and maintain service standards.

Skills

Hotel PMS Systems

Multitasking

Problem-solving

Customer Service

Team Leadership

Job description

Join to apply for the Front Office Manager role at Island Hospitality Management.

Get AI-powered advice on this job and more exclusive features.

Description

As our Front Office Manager, you will be involved with all aspects of front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure maintenance requests are communicated and completed, and only clean and functional rooms are assigned upon check-in
• Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Job Qualifications

• Ability to operate hotel PMS Systems
• Ability to multitask, prioritize, and manage time effectively
• Highly motivated team player with strong initiative and desire for achievement
• Effective problem-solving skills in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well under stress
• Approachable and available for all guests while providing excellent service

The physical demands include standing, sitting, or walking for extended periods, and lifting/moving up to 25 pounds regularly.

Training & Benefits

Island Hospitality offers a formal training and development program to foster growth within the company, leveraging prior experience and providing further opportunities.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans, Dependent care FSA, Identity Theft Protection, and more
• Paid Sick and Vacation Time, Family Leave
• Retirement plan with company match

Rewarding Hard Work:

• Incentive bonus programs, free room nights, discounts, recognition programs, and career growth opportunities

Additional Details

Position level: Mid-Senior, Full-time, in the Hospitality industry, located in Phoenix, AZ, with salary range $89,301 - $114,816.