Front Office Manager

Premier Island Management Group; Pensacola (FL); On-site; USD 52,000 - 60,000; Full time

Job summary

A luxury resort property management company located in Pensacola, FL is seeking a Front Office Manager. This full-time role involves overseeing the front desk operations, ensuring high-quality customer service, and managing staff schedules. Candidates should possess strong communication and problem-solving skills, with experience in hospitality operations. The position offers a salary range of $52,000.00 to $60,000.00.

Qualifications

• Strong attention to detail.
• Leadership skills to supervise front desk staff.
• Ability to manage schedules and handle guest inquiries.

Responsibilities

• Oversee day-to-day operations of the front desk.
• Ensure exceptional customer service.
• Assist with resolving issues to maintain high operating standards.

Skills

Front Office Management

Guest Relations

Hospitality Operations

Supervisory experience

Problem-solving

Conflict resolution

Customer service expertise

Communication skills

Organization skills

Interpersonal skills

Proficiency in property management systems

Flexibility in working hours

Education

Bachelor's degree in Hospitality Management

Job description

Customer Driven People Manager | Hospitality Industry Expert | Havoc Handler | Dreamer | Schemer | USN Vet

Company Description

Premier Island Management Group (PIMG), based in Pensacola Beach, Florida, is a locally-owned company specializing in luxury resort property management. Their expertise spans vacation rental and association management services for high-end condominiums and private vacation homes. PIMG operates renowned locations like Portofino Island Resort, Beach Club Resort, and Aqua Spa, among others, while also managing restaurants, retail, and recreational businesses. They are committed to delivering unparalleled service to both guests and property owners.

Role Description

This is a full-time, on-site role in Pensacola, FL, for a Front Office Manager. The Front Office Manager will oversee day-to-day operations of the front desk, ensuring exceptional customer service and smooth check-in/check-out processes. Responsibilities also include supervising front desk staff, managing schedules, handling guest inquiries, and assisting with resolving issues to maintain high operating standards. The role requires strong attention to detail, leadership, and communication skills to continuously enhance the guest experience.

Qualifications

• Front Office Management, Guest Relations, and Hospitality Operations skills
• Supervisory experience, including managing team schedules and training
• Problem-solving, conflict resolution, and customer service expertise
• Excellent communication, organization, and interpersonal skills
• Proficiency in property management systems and scheduling tools
• Ability to work flexible hours, including weekends and holidays
• Bachelor's degree in Hospitality Management or related field is a plus
• Prior experience in a resort or luxury property setting is preferred

Seniority level

• Mid-Senior level

Employment type

• Full-time

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Pensacola, FL $52,000.00-$60,000.00 1 week ago