Drhum Club Supervisor

Loews Hotels & Co; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Sapphire Falls Resort is seeking a hands-on Supervisor of Pool Services to ensure our pool areas are safe, clean, and inviting for every guest. You will support the Manager in daily operations, lead by example, and mentor a team dedicated to pristine facilities and exceptional service.

Ideal candidates have 1–2 years in lead or supervisor roles in high-volume hospitality, strong organizational and guest-service skills, and the ability to communicate clearly in English.

Qualifications

• Food and Beverage restaurant experience is required.
• 1–2 years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English, verbally and in writing.

Responsibilities

• Assist in daily operations of pools, hot tubs, and surrounding areas.
• Monitor water quality and report issues to management.
• Maintain cleanliness and readiness of pool decks, furniture, and amenities.
• Greet guests warmly and assist with poolside requests.
• Respond to guest concerns and escalate when necessary.
• Promote poolside offerings and seasonal activities.
• Supervise pool attendants and lifeguards during shifts.
• Provide on-the-job guidance and reinforce safety and service standards.
• Assist with scheduling and timekeeping as directed by the Manager.
• Enforce pool rules and monitor guest activity to ensure safety.
• Maintain certifications and ensure team compliance with local health regulations.

Skills

Guest service

Leadership

Safety compliance

English communication

Tools

Microsoft Office

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.What We're Looking For:A hands-on and service-driven Supervisor of Pool Services who ensures our pool areas deliver a safe, clean, and relaxing experience for every guest. You'll support the Manager in overseeing daily operations, lead by example, and guide a team dedicated to maintaining pristine facilities and providing exceptional service.Who You Are:Hospitality Enthusiast: You take pride in creating memorable guest momentsSafety Advocate: You prioritize health and safety, ensuring compliance with all regulationsOperational Supporter: You assist with scheduling, staffing, and resource managementGuest Experience Champion: You anticipate needs and resolve issues promptly and professionallyTeam Mentor: You foster a positive, inclusive, and high-performing work environmentVeterans and military spouses are encouraged to applyWhat You'll Do:Assist in daily operations of pools, hot tubs, and surrounding areasMonitor water quality and report any issues to managementMaintain cleanliness and readiness of pool decks, furniture, and amenitiesGreet guests warmly and assist with poolside requestsRespond promptly to guest concerns and escalate when necessaryPromote poolside offerings and seasonal activitiesSupervise pool attendants and lifeguards during shiftsProvide on-the-job guidance and reinforce safety and service standardsAssist with scheduling and timekeeping as directed by the ManagerEnforce pool rules and monitor guest activity to ensure safetyMaintain certifications and ensure team compliance with local health regulationsSupport emergency response protocols when neededOther ResponsibilitiesRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedRegularly lift up to 45 pounds, bend, crouch, kneel, push, pull, and walkStand for extended periods during shiftsYour Qualifications Include:Food and Beverage Restaurant Experience is requiredOne to two years of lead or supervisor restaurant experience preferred.Liquor and beverage knowledge preferred.Knowledge of Microsoft Office preferred.Proven experience working in high-volume Food and Beverage operations preferred.Strong organizational skills.Excellent guest service skills.Ability to communicate effectively in English verbally and written with team members, leaders and guests required.Must be able to work a flexible schedule, nights, weekends and holidays as required.Who You'll Supervise:Pool AttendantsLifeguardsLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.