Front Office Manager

Fairmont Hotels & Resorts; New York (NY); On-site; USD 77,000 - 95,000; Full time

Job summary

The Plaza, a Fairmont Managed hotel in New York, seeks a Front Office Supervisor to lead daily front desk operations, ensuring outstanding guest service and adherence to standards. You will support Reception, Concierge, Guest Relations, and related teams in a fast-paced luxury environment.

Ideal candidates bring 1+ year supervisory experience, strong communication, and organizational skills, with fluency in English and familiarity with hotel systems.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized and results-oriented with ability to work under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English.
• Minimum of 1 year supervisory experience.
• Knowledge of Micros-Fidelio Property Management System is an asset.
• Basic first aid certification is preferred.
• Strong guest service orientation and training background.
• Ability to work independently and prioritize responsibilities.
• Experience with hotel loyalty programs is an asset.
• Proficiency with Windows environment (Word, Excel, PowerPoint).

Responsibilities

• Assist the Front Office in all aspects of the department and ensure service standards.
• Provide managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services.
• Maintain professional, friendly and engaging service.
• Ensure staffing and scheduling of Front Office staff per productivity guidelines.
• Communicate pertinent shift information via logs, emails and meetings.
• Assist guests regarding hotel facilities in a helpful way.
• Follow department policies, procedures and safety policies.
• Other duties as assigned.

Skills

Guest service

Communication

Leadership

Organization

Time management

Multitasking

First aid certification

Independence

Education

Hospitality management degree

Tools

Micros-Fidelio PMS

Windows Office

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Summary of Responsibilities:

Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Assist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Compensation: $86,000 per annum

Qualifications

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Micros-Fidelio Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information

All your information will be kept confidential according to EEO guidelines.