Front Office Manager

MAIN STREET HOTEL LLC; New Jersey; On-site; USD 55,000 - 85,000; Full time

Job summary

Main Street Hotel LLC, a Courtyard by Marriott property in North Brunswick, NJ, is seeking an energetic Front Office Manager to lead daily front desk operations and guest service excellence. The role requires Marriott experience and hands-on Power of M system knowledge to drive brand-standard execution.

You will supervise a front desk team, monitor occupancy and performance metrics, collaborate with housekeeping and other departments, and ensure compliant cash handling and security procedures

Qualifications

• Minimum 1-2 years of Front Office Management or supervisory experience at a Marriott-branded hotel required.
• Hands-on experience with Marriott's Power of M system is required.
• Strong knowledge of Marriott brand standards and guest service expectations.
• Excellent leadership, communication, and team-building skills.
• Proven ability to resolve guest concerns and manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee all daily front office operations, ensuring outstanding guest service and operational efficiency.
• Supervise, train, coach, and mentor front desk associates.
• Ensure compliance with Marriott brand standards and operating procedures.
• Manage guest inquiries, concerns, and service recovery situations in a professional and timely manner.
• Monitor room inventory, occupancy, and front desk performance metrics.
• Coordinate with housekeeping, maintenance, sales, and other departments to enhance guest satisfaction.
• Assist with scheduling, payroll review, and labor management.
• Prepare reports related to guest feedback, service scores, and front office performance.
• Ensure proper cash handling, auditing, and security procedures are followed.
• Maintain compliance with all company policies, Marriott standards, and health and safety regulations.

Skills

Leadership

Communication

Team-building

Guest service

Scheduling

Labor management

Problem solving

Education

High School Diploma

Hospitality management education

Tools

Marriott Power of M

PMS systems

Job description

Job Description

About the Role:

Join Main Street Hotel LLC as a Front Office Manager for our Courtyard by Marriott property in North Brunswick, NJ. We are seeking an energetic and experienced hospitality professional to lead front office operations, deliver exceptional guest experiences, and support the continued success of our Marriott-branded hotel.

The ideal candidate will have prior Marriott experience, strong leadership skills, and hands-on knowledge of the Marriott Power of M system, which is a requirement for this position.

Key Responsibilities

• Oversee all daily front office operations, ensuring outstanding guest service and operational efficiency.
• Supervise, train, coach, and mentor front desk associates.
• Ensure compliance with Marriott brand standards and operating procedures.
• Manage guest inquiries, concerns, and service recovery situations in a professional and timely manner.
• Monitor room inventory, occupancy, and front desk performance metrics.
• Coordinate closely with housekeeping, maintenance, sales, and other departments to enhance guest satisfaction.
• Assist with scheduling, payroll review, and labor management.
• Prepare reports related to guest feedback, service scores, and front office performance.
• Ensure proper cash handling, auditing, and security procedures are followed.
• Maintain compliance with all company policies, Marriott standards, and health and safety regulations.

Qualifications

• Minimum 1-2 years of Front Office Management or supervisory experience at a Marriott-branded hotel required.
• Hands-on experience with Marriott's Power of M system is required.
• Strong knowledge of Marriott brand standards and guest service expectations.
• Excellent leadership, communication, and team-building skills.
• Proven ability to resolve guest concerns and manage multiple priorities in a fast-paced environment.
• Experience with hotel PMS systems and front desk operations.
• Strong organizational and problem-solving abilities.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• High school diploma required; hospitality management education preferred.

Why Join Us?

Main Street Hotel LLC has been a trusted hospitality leader in North Brunswick for over a decade. We are committed to delivering exceptional guest experiences while providing our team members with opportunities for growth, development, and career advancement.

If you are passionate about hospitality, have Marriott experience, and are ready to lead a high-performing front office team, we would love to hear from you.