Front Office Manager

1 Hotels; Miami Beach (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established luxury hotel management company seeks a charismatic Front Office Manager to lead a dedicated team. This role is crucial in shaping the guest experience, requiring strong leadership, excellent communication, and a passion for service. The ideal candidate will have a proven track record in hospitality, with at least two years in a supervisory role. Join a culture that values thoughtfulness and sustainability, and help create memorable stays for guests while promoting the beauty of the world around us.

Qualifications

• Minimum of 2 years experience in a Front Office supervisory role.
• Strong knowledge of front office operations and financial performance.

Responsibilities

• Supervise front office team and enhance guest experience.
• Manage operations and ensure stellar service.

Skills

Analytical Thinking

Problem Solving

Leadership Skills

Excellent Communication

Education

Post-secondary diploma or degree

Job description

Job Description: Front Office Manager

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand the importance of our people, collaboration, stellar service, and respect for nature.

The front office is the heart of every hotel. It’s the team that first greets guests, attends to their requests, and introduces them to our brand. Supervising this team requires diverse skills, including analytical thinking, problem solving, self-assuredness, and the ability to get along with everyone. Most importantly, it requires an instinctive desire to enhance each guest's stay.

We are currently seeking a charismatic Front Office Manager. The ideal candidate will understand the impact of this role on the guest experience and possess the following qualifications:

• Minimum of 2 years experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel.
• A post-secondary diploma or degree is a plus.
• Strong knowledge of front office operations, leadership skills, and a proven track record in guest and team member engagement, as well as financial performance.
• Excellent communication skills, both verbal and written.
• Flexibility to work days, evenings, weekends, and holidays.

Grow with us...

Join our team and be part of a culture that values caring, thoughtfulness, and good-natured service. We aim to evoke fulfillment and well-being through our work, guided by our purpose and mission to inspire and preserve the beauty of the world.

About us...

Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel management company and affiliate of Starwood Capital Group. We are committed to diversity, sustainability, and an inclusive culture, ensuring equal opportunity employment and accommodations for all.