Front Office Manager

La Quinta Inn & Suites , Mesa West; Mesa (AZ); On-site; USD 36,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Front Office Manager to enhance guest experiences at their Mesa location. In this pivotal role, you will oversee daily operations, ensuring guest satisfaction while leading a committed team. Your leadership will help develop policies that streamline operations and elevate service quality. If you are passionate about hospitality and have a knack for problem-solving, this is your chance to shine in a welcoming environment where every guest feels at home. Join a team that values teamwork and excellence, and make a meaningful impact in the hospitality industry.

Qualifications

• 2+ years of experience in hotel management or related field.
• Excellent communication and customer service skills.

Responsibilities

• Supervise front office staff to ensure excellent customer service.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Hotel Management

Microsoft Office Suite

Problem-Solving

Organizational Skills

Tools

Hotel Management Software

Job description

Are you ready to step into a pivotal role at La Quinta Inn & Suites, Mesa West in Mesa, AZ, US? Join our team as a Front Office Manager and become a key player in creating exceptional guest experiences. At La Quinta, we value teamwork, excellence, and a passion for hospitality. As the Front Office Manager, you will oversee daily operations, ensure guest satisfaction, and lead a dedicated team to success. This role offers the opportunity to showcase your leadership skills and contribute to the success of our hotel. Come be a part of our welcoming environment where every guest feels at home.

Responsibilities:

1. Supervise front office staff to ensure excellent customer service and smooth operations.
2. Manage reservations, check-ins, and check-outs to ensure accuracy and efficiency.
3. Oversee billing and payment processes to minimize errors and discrepancies.
4. Develop and implement front office policies and procedures to enhance guest experience and streamline operations.
5. Handle guest inquiries, complaints, and feedback promptly and professionally to ensure guest satisfaction and loyalty.

Qualifications:

1. 2+ years of experience in hotel management or related field.
2. Proficient in Microsoft Office Suite and hotel management software.
3. Excellent communication and customer service skills.
4. Strong organizational and problem-solving abilities.
5. Ability to work nights, weekends, and holidays.

Compensation:

$36,000