Front Desk Supervisor

Jobtailor; California (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor in the United States seeks a Front Desk Supervisor to oversee daily guest services at our Marriott-branded property. You will supervise front desk operations, coach staff, manage check-in/out, reservations, billing, and ensure compliance with brand standards.

You will coordinate with Housekeeping, handle guest concerns, and lead shifts, including mornings, evenings, weekends, and holidays. Strong FOSSE and Microsoft Office skills, plus payroll and inventory duties, are expected.

Qualifications

• Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property.
• Previous supervisory or leadership experience preferred.
• Proficiency with FOSSE.
• Proficiency with Microsoft Office.
• Excellent organizational and time-management skills.
• Ability to multitask and prioritize in a fast-paced hotel environment.
• Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations.
• Availability to work days, evenings, weekends, and holidays is required.
• Must be able to work mornings, evenings, weekends, holidays, and overnight shifts as necessary.

Responsibilities

• Supervise all aspects of Front Desk operations and ensure consistent, high-quality guest service.
• Handle guest concerns, complaints, and service recovery.
• Train, coach, and support front desk associates.
• Perform check-in, check-out, reservations, billing, and cash handling duties as needed.
• Coordinate daily room status with Housekeeping.
• Support rooms operations, including room inspections when required.
• Prepare and place supply orders and monitor inventory usage.
• Restock front desk, lobby, and back-of-house supplies.
• Prepare guest amenities according to brand standards and property guidelines.
• Assist with housekeeping coverage or coordination during staffing shortages or high occupancy.
• Lead shifts independently when required.
• Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts.
• Support cross-training and teamwork across departments.
• Perform other duties as assigned by management.

Skills

Front Desk Operations

FOSSE Proficiency

Microsoft Office Proficiency

Guest Service Management

Supervisory Experience

Tools

FOSSE

Microsoft Office

Job description

• Supervise all aspects of Front Desk operations and ensure consistent, high-quality guest service
• Handle guest concerns, complaints, and service recovery
• Ensure compliance with Marriott brand standards, policies, and procedures
• Train, coach, and support front desk associates
• Perform check-in, check-out, reservations, billing, and cash handling duties as needed
• Coordinate daily room status with Housekeeping
• Support rooms operations, including room inspections when required
• Prepare and place supply orders and monitor inventory usage
• Restock front desk, lobby, and back-of-house supplies
• Prepare guest amenities according to brand standards and property guidelines
• Assist with housekeeping coverage or coordination during staffing shortages or high occupancy
• Use FOSSE for reservations, billing, reporting, and night audit support
• Use Microsoft Office for reports and communication
• Prepare and manage staff schedules to meet business needs and control labor costs
• Process payroll accurately and on time
• Maintain organization across front office functions
• Complete inventory tracking and end-of-month inventory procedures
• Assist management with reports, audits, and operational documentation
• Lead shifts independently when required
• Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts
• Support cross-training and teamwork across departments
• Perform other duties as assigned by management

Requirements

• Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property
• Previous supervisory or leadership experience preferred
• Proficiency with FOSSE
• Proficiency with Microsoft Office
• Excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced hotel environment
• Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations
• Availability to work days, evenings, weekends, and holidays is required
• Ability to bend, crouch, kneel, twist, climb, lift, push, and pull objects weighing up to 250 lbs., often for extended periods
• Ability to maneuver around the property
• Ability to sit for prolonged periods
• Ability to operate a computer, telephone, and copier
• Manual dexterity to operate office equipment
• Neat, clean, and well-groomed appearance
• Must be able to work mornings, evenings, weekends, holidays, and overnight shifts as necessary

Core Competencies

Demonstrates expertise in Front Desk operations, ensuring high-quality guest service and compliance with brand standards. Proficient in FOSSE and Microsoft Office, with strong organizational and time-management skills to effectively manage staff and operational tasks.

Highest-signal resume keywords

• Front Desk Operations
• FOSSE Proficiency
• Microsoft Office Proficiency
• Guest Service Management
• Supervisory Experience

Hard Skills

• Check-In Procedures
• Check-Out Procedures
• Reservations Management
• Billing Management
• Cash Handling
• Inventory Tracking
• Payroll Processing
• Room Inspections
• Operational Documentation
• Staff Scheduling

Soft Skills

• Organizational Skills
• Time-Management Skills
• Multitasking Ability
• Problem-Solving Skills
• Teamwork

Industry Keywords

• Marriott Brand Standards
• Housekeeping Coordination
• Guest Concerns Handling
• Service Recovery
• Labor Cost Control