Front Office Manager

Davidson Hospitality Group; Key West (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Coverage (multi-tier)

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group currently seeks a practiced Front Office Manager to lead our Front Office teams across Key West Historic Inns. You will drive smooth daily operations, champion guest service, and mentor staff to deliver memorable experiences across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fitch Lodge.

The ideal candidate brings 2–5 years in Front Office roles with at least 2 in leadership, a hospitality-focused degree, and proficiency with

Qualifications

• 2–5 years Front Office or hotel operations experience, with at least 2 years in a leadership/management role.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred, or equivalent experience.
• Experience with hotel property management systems StayNTouch, Opera, or similar PMS.
• Strong leadership to recruit, coach, mentor, and develop high-performing teams.
• Excellent guest service, communication, interpersonal, and conflict-resolution skills.
• Strong organizational, analytical, and problem-solving abilities with attention to detail.
• Experience managing labor, scheduling, payroll, budgets, and departmental financial performance.
• Knowledge of hotel operations, revenue management, reservations, Night Audit, and guest service standards.
• Proficiency in Microsoft Office and other hotel technology platforms.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying shifts.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Oversee daily Front Office operations across the properties, ensuring efficient processes and a positive guest experience.
• Lead, train, coach, and develop Front Office team members in a collaborative, service-focused environment.
• Manage guest arrivals, departures, reservations, special requests, and front desk activities.
• Handle guest concerns and service recovery with professionalism and empathy.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments to meet guest needs.
• Manage team schedules, payroll, labor costs, and departmental expenses.
• Monitor guest feedback and department performance for improvements.
• Oversee Front Office financial procedures, including cash handling, billing, and reporting.
• Ensure Night Audit procedures, reconciliations, and reporting are executed properly.
• Support recruitment, onboarding, performance management, and professional development of Front Office staff.
• Maintain understanding of room availability, occupancy, rates, and revenue management strategies.
• Ensure compliance with company policies, safety procedures, and standards.
• Provide hands-on leadership during busy periods and assist with operational needs.

Skills

Leadership

Guest service

Communication

Interpersonal skills

Conflict resolution

Organizational skills

Analytical thinking

Problem-solving

English proficiency

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

StayNTouch

Opera

Microsoft Office

Job description

Property Description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

At Key West Historic Inns, we believe great hospitality is personal. Our collection of boutique properties captures the charm, character, and relaxed spirit of Key West, offering guests a memorable experience that goes beyond a typical hotel stay. We are looking for an experienced and guest-focused Front Office Manager who brings strong leadership, a passion for hospitality, and a genuine commitment to developing people. This individual will lead our Front Office team across our unique properties, ensuring smooth daily operations, thoughtful guest service, and a welcoming environment for both guests and team members. The ideal candidate is a hands-on leader who enjoys being part of the action, knows how to navigate challenges with confidence, and understands that exceptional service starts with a well-supported team. From creating memorable guest experiences to coaching team members and managing departmental performance, this role offers the opportunity to make a meaningful impact on our guests, our people, and our operations. If you enjoy the energy of boutique hospitality, take pride in developing strong teams, and know how to balance operational excellence with genuine hospitality, we'd love to hear from you!

Responsibilities

• Oversee daily Front Office operations across the properties, ensuring efficient processes, consistent service standards, and a positive guest experience.
• Lead, train, coach, and develop Front Office team members, fostering a collaborative, accountable, and service-focused work environment.
• Manage guest arrivals, departures, reservations, special requests, and overall front desk activities to ensure smooth operations.
• Handle guest concerns and service recovery situations with professionalism, empathy, and a solutions-focused approach.
• Partner with Housekeeping, Engineering, Reservations, and other departments to coordinate daily operations and meet guest needs.
• Manage team schedules, payroll, labor costs, and departmental expenses while maintaining operational efficiency.
• Monitor guest feedback, service scores, and departmental performance to identify opportunities for improvement.
• Oversee Front Office financial procedures, including cash handling, billing accuracy, payment processing, and reporting.
• Ensure proper execution of Night Audit procedures, daily reconciliations, and operational reporting.
• Support recruitment, onboarding, performance management, and ongoing professional development of Front Office team members.
• Maintain a strong understanding of room availability, occupancy, rates, and revenue management strategies.
• Ensure compliance with company policies, safety procedures, and established operational standards.
• Serve as a visible and approachable leader, providing hands-on support during busy periods and assisting with operational needs as they arise.

Qualifications

• Minimum of 2 to 5 years of Front Office or hotel operations experience, including at least 2 years in a leadership or management role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms.
• Strong leadership skills with the ability to recruit, coach, mentor, and develop high-performing teams.
• Excellent guest service, communication, interpersonal, and conflict resolution skills.
• Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
• Experience managing labor, scheduling, payroll, budgets, and departmental financial performance.
• Working knowledge of hotel operations, revenue management principles, reservations, Night Audit, and guest service standards.
• Proficiency in Microsoft Office and other hotel technology platforms.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Must be able to read, write, speak, and understand English.

Benefits

Davidson Hospitality Group is an award-winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.

Pre‑employment drug test and background check required.

We participate in E-Verify.