Front Office Manager

Davidson Hospitality Group; Key West (FL); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Paid Time Off

Dental & Vision Coverage

Teledoc service

Job summary

Davidson Hospitality Group is seeking an experienced Front Office Manager to lead the Front Office and Night Audit teams across our Key West properties. You will ensure warm, personalized service, oversee daily operations, and coach team members to deliver memorable guest experiences.

Ideal candidates have 3-5 years in front office or hotel operations, supervisory experience, a hospitality degree, and strong knowledge of PMS systems.

Qualifications

• 3-5 years of Front Office, hotel operations, or guest services experience preferred.
• Minimum of 2 years of supervisory or management experience in hospitality preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or equivalent hotel leadership experience.
• Strong knowledge of Front Office operations, Night Audit, reservations, billing, cash handling, and guest service procedures.
• Experience with hotel Property Management Systems and proficiency with Microsoft Office.
• Strong leadership and team development skills with the ability to coach, motivate, and hold team members accountable.
• Exceptional guest service and service recovery skills with the ability to remain calm and solution-focused in challenging situations.
• Strong organizational, time management, problem-solving, and negotiation skills.
• Ability to analyze operational reports, labor, payroll, budgets, and other departmental financial information.
• Strong understanding of hotel operations, room inventory, revenue considerations, and Night Audit procedures.
• Ability to communicate effectively and professionally with guests, team members, and all levels of leadership.
• College-level reasoning, math, and language skills.
• Ability to read, write, speak, and understand English.
• Ability to work independently, make sound decisions, and effectively manage the department.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.
• Must be authorized to work in the United States.

Responsibilities

• Oversee the daily Front Office and Night Audit operations to ensure smooth, guest-focused service.
• Lead, coach, and develop Front Office team members across shifts; foster a culture of accountability and excellence.
• Collaborate with hotel leadership and other departments to ensure seamless property-wide operations.
• Resolve guest concerns promptly and professionally, maintaining high satisfaction scores.
• Monitor performance metrics, staffing, and budget implications to optimize revenue and guest experiences.
• Assist in recruitment, onboarding, and ongoing training for Front Office staff.

Skills

Front Office Management

Guest Service Excellence

Leadership

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Property Management System

Microsoft Office

Job description

Property Description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

Key West Historic Inns is seeking an experienced, passionate, and service-driven Front Office Manager to lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing others, and is passionate about creating memorable guest experiences.As the Front Office Manager, you will oversee the daily operations of the Front Office and Night Audit teams while ensuring our guests receive warm, personalized, and professional service throughout their stay. You will lead by example, develop and support team members, resolve guest concerns, and work closely with hotel leadership and other departments to ensure seamless operations across the collection.

Qualifications

• 3-5 years of Front Office, hotel operations, or guest services experience preferred.
• Minimum of 2 years of previous supervisory or management experience in hospitality preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or equivalent hotel leadership experience.
• Strong knowledge of Front Office operations, Night Audit, reservations, billing, cash handling, and guest service procedures.
• Experience with hotel Property Management Systems and proficiency with Microsoft Office.
• Strong leadership and team development skills with the ability to coach, motivate, and hold team members accountable.
• Exceptional guest service and service recovery skills with the ability to remain calm and solution-focused in challenging situations.
• Strong organizational, time management, problem-solving, and negotiation skills.
• Ability to analyze operational reports, labor, payroll, budgets, and other departmental financial information.
• Strong understanding of hotel operations, room inventory, revenue considerations, and Night Audit procedures.
• Ability to communicate effectively and professionally with guests, team members, and all levels of leadership.
• College-level reasoning, math, and language skills.
• Ability to read, write, speak, and understand English.
• Ability to work independently, make sound decisions, and effectively manage the department.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.
• Must be authorized to work in the United States.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.