Front Desk Agent

Hireology; Olde West Chester (OH); Vor Ort; USD 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Basic Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity &

Pet Insurance

401(k) Retirement Plan

Paid Time Off

Zusammenfassung

Ivy Hospitality is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and address inquiries with efficiency.

The role emphasizes promoting the loyalty program, handling payments, and assisting guests with requests while maintaining knowledge of local area amenities. A flexible schedule including evenings, weekends, and holidays is required.

Qualifikationen

• High School diploma or equivalent required.
• Prior customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and surrounding area.
• Ability to stand for up to 8 hours.
• Ability to lift up to 15 lbs.
• Willingness to work flexible schedules including nights, weekends, and holidays.

Aufgaben

• Greet and welcome guests, register them into the hotel system, and verify reservations and payment details.
• Promote and enroll guests in the hotel loyalty program and recognize loyalty members.
• Process payments during check-in/check-out, manage house bank, and report daily receipts.
• Assist guests with service requests (keys, safety deposit boxes, charges).
• Respond to guest complaints with solutions and escalate as needed.
• Answer calls courteously and manage reservations efficiently.
• Be knowledgeable about local area and hotel services to assist guests.
• Handle guest requests for laundry, wake-up calls, mail, and faxes.
• Prepare for VIP guests and follow SOPs and security policies.

Kenntnisse

Verbal communication

Written communication

Basic computer skills

Hotel knowledge / local area knowledge

Stamina and standing up to 8 hours

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Position: Front Desk Agent

Reports To: Front Office Leadership / Assistant General Manager / General Manager

Position Summary:

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Pay Range:$13.00-$15.00

based on experience and qualifications

Willingness to work flexible schedules, including evening, weekends, and holidays, as required by the business needs.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Exhibit a positive and cooperative attitude as part of the team.
• Communicate effectively with coworkers and contribute to a supportive work environment.
• Handle and account for keys properly.
• Understand and adhere to emergency procedures and security policies.
• Ensure the confidentiality and protection of guest room numbers.
• Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
• Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications:

Education: High School diploma or equivalent.

Experience: Prior experience in a customer service role preferred.

• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Retirement Plan

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.