Front Office Manager

Nichols College; Dudley (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

SPIRE Hospitality, LLC is seeking a Front Desk Supervisor to lead the guest services team and ensure memorable experiences for guests from check-in to checkout.

You will coach staff, promote exceptional service, and collaborate with other departments to maintain smooth operations, while supporting the hotel’s standards and hospitality goals.

Previous supervisory hotel experience and strong MS Office skills are required; nights, weekends, and holidays may be required.

Qualifications

• High school diploma or equivalent required.
• Hotel & Restaurant Certification preferred.
• 5+ years combined guest services experience with supervisory responsibilities.
• Strong math and analytical skills for reservations and room availability decisions.
• Proficiency with MS Office (Outlook, Word, Excel) and hotel PMS systems.

Responsibilities

• Lead guest services and front desk operations to ensure outstanding guest experiences.
• Coach and mentor team members to deliver consistent service excellence.
• Collaborate with other departments to maintain seamless operations and high satisfaction.
• Train new staff on procedures and service standards to empower excellent guest service.
• Oversee performance metrics and drive continuous improvement; nights, weekends and holidays may be required.

Skills

Guest services

Supervisory leadership

Customer service

MS Excel

Education

High school diploma or equivalent

Hotel & Restaurant Certification (preferred)

Tools

Hotel Key PMS system

MS Office (Outlook, Word, Excel)

Job description

and the job listing Expires on September 21, 2026

Full-Time Job Hospitality, Events & Tourism

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive fulltime benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas
• Nights, weekends and holidays required

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with Hotel Key PMS system a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)