Front Office Manager

The NEW Hampton Inn/ Home2 Suites Chester; Coventryville (PA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

Employee discounts

Job summary

The Front Office Manager at Shamin Hotels Chester oversees front desk operations, staffing, and guest services to ensure a seamless guest experience. The role requires leadership, financial acumen, and a commitment to service excellence.

You will supervise front desk staff, drive room revenue, manage credit procedures, and uphold brand standards while fostering a welcoming, efficient atmosphere across shifts.

Qualifications

• Bachelor’s Degree and/or extensive experience in a hotel or related field.
• 3+ years of hotel brand experience preferred.
• Strong financial knowledge required.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Reading Writing Basic Math
• Knowledge of Brand systems preferred.

Responsibilities

• Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
• Maintains standards of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
• Increases the level of guest satisfaction by delivering an improved product through employee development, job engineering and a quality image.
• Manages the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for the security of monies, guest security, and emergency procedures.
• Receives department‑related guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures cross‑selling of other Shamin Hotels by hotel staff.
• Knows and complies with all company policies and procedures about this position and its duties.

Job description

Job DetailsLevel: ExperiencedJob Location: Chester, VA 23836Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $17.00 - $18.00 HourlyJob Shift: AnyJob Category: Hospitality - Hotel

Job Title: Front Office Manager

Company: Shamin Hotels

Department: Operations

Reports To: General Manager and Assistant General Manager

Supervision: Front Desk Agent, Reservationist, Night Auditor

Pay Structure: Paid Bi-weekly

Position Overview:

The Front Office Manager is responsible for ensuring timely and accurate customer service, scheduling shifts, and supervising front desk personnel. The front office manager facilitates training and supports front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.

Responsibilities:

• Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
• Maintains standards of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
• Increases the level of guest satisfaction by delivering an improved product through employee development, job engineering and a quality image.
• Manages the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for the security of monies, guest security, and emergency procedures.
• Receives department‑related guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures cross‑selling of other Shamin Hotels by hotel staff.
• Knows and complies with all company policies and procedures about this position and its duties.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility, and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications Qualifications:

• Bachelor’s Degree and/or extensive experience in a hotel or related field required.
• 3+ years of hotel brand experience preferred.
• Strong financial knowledge required.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Reading Writing Basic Math
• Knowledge of Brand systems preferred.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking you with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests!

At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. We take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team! For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front‑line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in‑law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.