Front Office Manager

AltaMed; Commerce (CA); On-site; CAD 129,000 - 154,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings with company

Flexible Spending Accounts

Paid Time Off & Holidays

CME Days

Job summary

AltaMed is seeking a Front Office Operations Manager to oversee day-to-day Front Office activities across multi-site clinics in the Los Angeles area. The role emphasizes patient experience, staff training, and collaborative leadership with clinic leadership.

The ideal candidate will have strong supervisory experience in healthcare settings, a relevant degree, and BLS certification. This position offers a competitive compensation package and opportunities for professional growth within AltaMed.

Qualifications

• Minimum five years of supervisory/management experience in a customer-facing organization.
• AA degree or currently enrolled in undergrad program that will result in a Bachelor’s degree; Bachelor's degree preferred.
• Experience building effective teams through education, training and employee career development.
• Valid BLS certification or higher as per AHA or Red Cross guidelines.

Responsibilities

• Manage day-to-day operations of the Front Office team.
• Collaborate with RN Manager, Clinic Director and Office staff to ensure high quality patient experience.
• Maintain provider templates for a large/multi-site clinic and coordinate with Patient Access and Front Office Processing.
• Provide clinic leadership in the absence of the Clinic Director.

Skills

Supervisory experience

Leadership

Customer-facing

Education

AA degree

Bachelor's degree desired

Job description

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Front Office Operations Manager is responsible for managing the day-to-day operations of the Front Office team. The Manager works closely and in collaboration with the clinic RN Manager, in partnership with the Clinic Director, the Manager leads by example in meeting the expectations of our patients, internal and external customers, by ensuring the delivery of the highest quality patient experience. With large/multi-clinic oversight, the Manager measures the Front Office team's performance against quality, patient experience, and front office goals, identifying trends and implementing process improvements while maintaining consistent training for front office staff. Lastly, the Manager also maintains the provider templates of a large/multi-site clinic and works closely with Patient Access and Front Office Processing to ensure appropriate access for our patients and provides clinic leadership support in the absence of the Clinic Director.

AA degree or currently enrolled in an undergraduate program that will result in a Bachelor’s degree is required. Bachelor’s degree preferred.

A minimum of five years of supervisory/management experience in a customer-facing organization required; healthcare front and/or back office setting preferred.

Experience in building effective teams through education, training, and employee career development.

A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$92,123.20 - $110,547.84 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

AltaMed Health Services is a leading non-profit community health network in Southern California, providing comprehensive, patient-centered care for over 45 years.

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Footprint

Where they work

2040 Camfield Avenue, Los Angeles, CA 90040, US