Front Office Manager

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 83,000 - 88,000; Full time

Job summary

The Unbound Collection by Hyatt in Carmel Valley Ranch seeks a Front Office Manager to lead the hotel’s front desk operations, ensuring efficient service and guest satisfaction.

You will oversee budgeting, staffing, and training while maintaining strong communication with housekeeping and other departments to uphold Hyatt standards.

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• Service oriented with professional presentation skills.
• Clear concise written and verbal communication in English.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Responsible for short and long term planning and management of the hotel’s Front Office operations.
• Develop and monitor the budget, labor cost plans and objectives, and manage within approved plans.
• Maintain guest room inventory.
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
• Perform Front Office tasks to facilitate service.
• Ensure all operations and cash handling comply with policies and procedures.
• Maintain communication with housekeeping and other departments.
• Train staff on prices, rates, packages, and programs.
• Analyze, investigate, and resolve guest complaints.
• Lead and motivate teams to meet timelines and service goals.

Skills

Interpersonal communication

Leadership

Customer service

Effective communicator

English proficiency

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

Organization- Carmel Valley Ranch

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

Front Office Manager

Salary Range: $83,000 - $88,000 Annually

Duties

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills