Front Office Manager

Crescent Hotels & Resorts; Brookfield (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Office Manager for their Courtyard/Residence Inn Complex. This role involves overseeing daily operations, ensuring exceptional customer service, and leading the front office team. With a strong focus on diversity and inclusion, Crescent Hotels offers a supportive environment and competitive pay.

Benefits

Highly competitive wages

Exceptional benefit plan for eligible associates

401K matching program

Flexible scheduling

Hotel discounts at Marriott properties worldwide

Qualifications

• At least 2 years of experience as a Front Office Manager in a hotel.
• Excellent interpersonal, leadership and communication skills.
• Experience with Marriott brand is a plus.

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction.
• Manage and train the Front Office Team.
• Resolve customer complaints and monitor operational issues.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The Courtyard/Residence Inn Complex is looking for its next great team member to lead our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family
  members.
• Hotel Room Discounts at Marriott properties worldwide.

Here is what you will be doing each day:

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associates performance to ensure high levels of customer satisfaction and quality of service.

Does this sound like you?

You have a passion for our industry set high expectations for customer service. You have at least 2 years of experience as a Front Office Manager in a Hotel, excellent interpersonal, leadership and communication skills, you are excellent at resolving challenges and dedicated to provide excellent service to our guest. Marriott brand experience is a plus.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.