Front Office Manager

Rolling Hills Hospitality, LLC; Blue Ash (OH); On-site; USD 45,000 - 50,000; Full time

Job summary

Embassy Suites Blue Ash is seeking a Front Office Manager to lead our front desk team and shape a memorable guest experience from check-in to evening receptions.

Rolling Hills Hospitality, LLC emphasizes taking care of our employees so they can take care of guests, inviting you to join a fun, engaging workplace where leadership drives service excellence and a positive culture.

Qualifications

• Experience in leading and inspiring teams in a hospitality setting, ensuring exceptional guest service.
• Oversee and optimize daily front office operations to enhance guest satisfaction.
• Proven track record collaborating with management to elevate guest experiences.
• Experience developing and maintaining training programs for team members.
• Monitor and manage budgets to optimize resources without compromising service quality.
• Foster a positive and inclusive team culture.
• Maintain high standards of accuracy in guest transactions and communications.

Responsibilities

• Lead and inspire front desk team to deliver exceptional guest service.
• Oversee daily operations of the front office, maintaining a smooth and efficient workflow that enhances guest satisfaction.
• Collaborate with the General Manager to implement strategies that elevate guest experiences.
• Develop and maintain a training program that empowers team members to grow their skills and excel in their roles.
• Monitor and manage front desk budgets, optimizing resources to achieve financial goals without compromising service quality.
• Foster a positive and inclusive team culture where every member feels valued and motivated to contribute their best.
• Ensure all front office procedures are followed consistently, maintaining high standards of accuracy and professionalism in guest transactions and communications.

Skills

Team leadership

Front office ops

Guest service

Training programs

Budget management

Team culture

Guest transactions accuracy

Job description

At Embassy Suites Blue Ash, we're excited to welcome a Front Office Manager who is passionate about hospitality and ready to lead our front desk team to new heights. You’ll have the unique opportunity to shape first impressions and ensure that every guest's experience from check-in to evening receptions is not just seamless but truly memorable. Your leadership will be pivotal in building a highly motivated and skilled team dedicated to delivering top-notch service, all while collaborating closely with the General Manager to elevate guest satisfaction and foster a positive team culture.

We’re looking for someone who thrives in a dynamic, full-service environment and is driven by service excellence. At Rolling Hills Hospitality, we prioritize taking care of our employees because we know they, in turn, will take care of our guests. By joining us, you’ll be part of a fun and engaging workplace where your contributions will make a genuine impact. If you're ready to lead with passion and inspire a team to achieve greatness, this role is the perfect fit for you.

Compensation

$45,000 - $50,000 yearly

Qualifications

• Experience in leading and inspiring teams in a hospitality setting, ensuring exceptional guest service.
• Ability to oversee and optimize daily front office operations, enhancing guest satisfaction.
• Proven track record of collaborating with management to implement strategies that elevate guest experiences.
• Experience in developing and maintaining training programs that empower team members to excel.
• Ability to monitor and manage budgets effectively, optimizing resources without compromising service quality.
• Proven ability to foster a positive and inclusive team culture, motivating members to contribute their best.
• Experience in maintaining high standards of accuracy and professionalism in guest transactions and communications.

Responsibilities

• Lead and inspire the front desk team to deliver exceptional guest service, ensuring every interaction is warm and welcoming.
• Oversee daily operations of the front office, maintaining a smooth and efficient workflow that enhances guest satisfaction.
• Collaborate closely with the General Manager to implement strategies that elevate guest experiences and drive positive feedback.
• Develop and maintain a training program that empowers team members to grow their skills and excel in their roles.
• Monitor and manage front desk budgets, optimizing resources to achieve financial goals without compromising service quality.
• Foster a positive and inclusive team culture where every member feels valued and motivated to contribute their best.
• Ensure all front office procedures are followed consistently, maintaining high standards of accuracy and professionalism in guest transactions and communications.