Front Office Manager

crestline-external; Blacksburg (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-Matched 401(k)

Employee Assistance Program

Paid Time Off

Pet Insurance

Team Member Travel Discounts

Employee Recognition Events

Job summary

The Inn at Virginia Tech and Skelton Conference Center is seeking a seasoned Front Office Manager to lead front desk operations at the Blacksburg property. You will coach staff, drive guest satisfaction, and oversee daily hotel functions to ensure exceptional service and profitable operations.

Join Crestline Hotels & Resorts' leadership team and help create memorable guest experiences, develop a high-performing front office, and maintain standards across departments on site in Blacksburg, VA.

Qualifications

• High School Graduate or GED with 3 years hospitality management experience.
• Computer skills required; Microsoft Office experience; hotel information systems experience preferred/required.

Responsibilities

• Create and execute front office strategies to maximize guest satisfaction and revenue.
• Coordinate with front office team on planning, development, and execution.
• Ensure staff training to standards and proper operation of each department.
• Lead, train, coach, and provide feedback to front office staff and managers.

Skills

Hotel management

Opera V5/Opera Cloud

Education

HS Diploma or GED + 3 yrs hospitality experience

Job description

Now Hiring: Front Office Manager

The Inn at Virginia Tech and Skelton Conference Center is seeking an experienced and service-focused Front Office Manager to join our leadership team in beautiful Blacksburg, Virginia.

Situated on the corner of the Virginia Tech campus, The Inn at Virginia Tech is Southwest Virginia's premier hotel and conference destination. We are looking for an energetic, compassionate leader who is passionate about guest service, team development, and operational excellence.

Why Join Crestline Hotels & Resorts?

At Crestline, we believe in creating a workplace that promotes both professional success and work-life balance. Full-time team members enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Matched 401(k)
• Employee Assistance Program
• Paid Time Off
• Pet Insurance
• Team Member Travel Discounts
• Employee Recognition and Appreciation Events
• And much more!

Position Summary

The Front Office Manager will oversee all front desk operations while fostering a culture of exceptional guest service. This leader will coach and develop team members, ensure efficient hotel operations, and create memorable guest experiences that inspire repeat visits.

Preferred Qualifications

• Previous hotel management experience
• Experience with Opera V5 and/or Opera Cloud

Compensation

• Full-Time, Salaried Position
• Eligible for an incentive pay program
• Salary Range: $50,000 - $60,000 annually
• Compensation commensurate with experience

Overview:

The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.

Key Duties & Responsibilities:

• Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Work collaboratively with all members of the front office team in departmental planning, development, and execution.
• Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
• Work closely with department managers and supervisors to develop them both personally and professionally.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
• Provide Leadership / Mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies/service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
• Review and respond to daily operational demands as it relates to the hotel.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development.
• Create and maintain a quality, professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests and employees needs and respond promptly.
• Always promote positive guest relations.
• Conduct pre-shift meeting to review information pertinent to days business.
• Facilitate departmental strategic planning meetings.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.