Front Office Manager

Socket.dev

Birmingham (AL)

On-site

USD 52,000 - 72,000

Full time

3 days ago

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Benefits offered by this job

401K & 401K Matching

Medical, Dental, & Vision Insurance

Optional LTD

Employer Paid STD & $25,000 Basic Life

Paid Time Off

Employee Assistance Program

Job summary

Christ Health Center is seeking a Front Office Manager to lead the front office team and own daily operations. You will coordinate with clinical and administrative leadership to ensure smooth patient check-in/out, insurance verification, and documentation accuracy.

The role requires 3+ years in a healthcare setting, with at least 1 year in a supervisory capacity, and strong knowledge of EMR and practice management software.

Qualifications

Requires Bachelor's degree in health-related field, business administration, or related field.
In lieu of a bachelor's degree, an associate's degree plus 2 years of relevant business or healthcare experience will be considered.

Responsibilities

Directs and supervises all front office administrative activities (check-in/out, documentation collection, insurance verification).
Ensures front office procedures are followed so the clinical team can focus on patient care.
Develops processes to improve efficiency in patient care and communication.
Collaborates with billing and clinical staff to ensure accurate documentation and timely reimbursement.
Assists patients with enrolling in insurance plans.
Monitors front office KPIs (wait times, audits) and reports trends to leadership.
Maintains HIPAA compliance and other patient privacy regulations.

Skills

Leadership

Supervisory experience

EMR

Practice management software

Microsoft Word

Microsoft Excel

HIPAA compliance

Communication

Organization

Education

Bachelor's degree in health-related field or business administration

Associate's degree + 2 years relevant experience

Tools

EMR software

Practice management software

Microsoft Word

Microsoft Excel

Job description

Description

The Front Office Manager leads the health center's front office team and owns day-to-day front office operations, working in coordination with the practice's clinical and administrative leadership.

Benefits:

401K & 401K Matching
Medical, Dental, & Vision Insurance
Optional LTD
Employer Paid STD & $25,000 Basic Life Insurance
Paid Time Off
Employee Assistance Program

Schedule

: Monday-Friday 7:45 AM - 5 PM

Requirements

Supervisory Responsibilities

Front Office Staff

Essential Duties & Responsibilities:

Operations

Directs and supervises all front office administrative activities, including patient check-in/check-out, documentation collection, and insurance verification.
Ensures front office procedures are followed consistently so the clinical team can focus on patient care.
Assists in the development of processes to ensure efficiency in patient care and communication.
Collaborates with billing and clinical staff to ensure accurate documentation and timely reimbursement.
Assists patients with enrolling in various insurance plans.
Monitors front office key performance indicators (check in wait times, sliding fee audits, chart auditing, etc.) and reports trends to leadership.
Maintains compliance with HIPAA and other patient privacy and safety regulations.
Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.

Staff Leadership

Supervises and creates schedules for all front office staff.
Leads staff professionalism initiatives to support team growth, effectiveness, and overall success.
Facilitates regular team meetings and conducts individual one-on-one meetings to provide guidance, support, and performance feedback.
Participates in in-service education, quality assurance programs, and risk management programs.

Qualifications, Education, Experience

Education

Bachelor’s degree in health-related field, business administration, or related field required.
In lieu of a bachelor's degree, an associate's degree plus 2 additional years of relevant business or healthcare experience (beyond the physician practice experience required below) will be considered.

Experience

Minimum of 3 years of experience in a physician practice or healthcare setting.
At least 1 year of that experience must be in a supervisory or lead role.

Additional Requirements

Extensive knowledge of insurance and reimbursement processes, including Medicare and Medicaid.
Experience with electronic medical records (EMR) and practice management software.
Proficiency with Microsoft Word and Excel.
Strong organizational skills, with the ability to set priorities and manage competing demands.

Interpersonal Skills

Demonstrates compassion, respect, and dignity in interactions with patients, families, physicians, colleagues, and volunteers.
Comfortable and effective working in a multicultural setting.
Committed to embracing and furthering Christ Health Center's mission and values.

Employment Eligibility

Must be a United States (U.S.) citizen or legally authorized to work in the U.S.

Attendance Standards

Punctual and dependable for assigned/confirmed shifts

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Physical/Mental Demands

Work requires ability to lift objects weighing up to 20 pounds
Work requires the ability to carry objects weighing up to 20 pounds.
Work requires the ability to sit +/- 90% of the time.
Work requires the ability to stoop and bend, to reach, and grab with arms and hands; manualdexterity and to communicate with others.
Work requires proofreading and checking documents for accuracy.
Work requires the ability to use a keyboard and visualize a computer monitor to enter words or data.
OSHA personal exposure risk category II (Tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category Itasks).
Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Environmental/Working Conditions

Normal office environment. Full-time position. Position requires some local travel and occasional out-of-town travel through the year to attend various regional and national conferences and training sessions.

Cultural Expectations