Front Office Manager

Southside Physical Therapy Inc.; Bend (OR); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Unpaid time off

Job summary

Southside Physical Therapy in Bend, Oregon, is seeking a Front Office Manager to serve as the backbone of the clinic. You will be the first contact for patients, manage scheduling, verify insurance, and handle records to keep therapists focused on patient care.

You will juggle appointments, paperwork, co-pays, and medical records with WebPT experience valued. Join a well-established, community-trusted practice dedicated to patient-centered care.

Qualifications

• Must be highly organized and detail-oriented.
• Experience in a medical or physical therapy office preferred.
• Proficient with medical office software; WebPT experience a plus.

Responsibilities

• Check in patients and manage paperwork to keep appointments on time.
• Verify insurance benefits and pre-authorize therapy visits.
• Schedule and confirm appointments with reminders.
• Collect co-pays and payments; maintain accurate records in WebPT.
• Build and maintain patient charts; respond to medical records requests within 24 hours.
• Track evaluations/progress notes and follow up as needed.
• Manage patient waitlist to minimize schedule gaps for therapists.
• Assist with light office upkeep and supply ordering.
• Attend staff meetings and contribute to a collaborative team.

Skills

Organizational skills

Multitasking

Medical office software

Tools

WebPT

Job description

Southside Physical Therapy has proudly served the Bend, Oregon community for over 30 years, helping patients move better, feel stronger, and get back to work, play, and everyday life after injury or illness. Conveniently located in downtown Bend, our team treats a wide range of conditions. Our approach blends hands-on osteopathic techniques with specialized training in sports, vestibular, and pelvic floor physical therapy, giving patients comprehensive, one-on-one care. Join a well-established, community-trusted practice where you'll play a key role in supporting both our patients and our clinical team.

Company Description:

Southside Physical Therapy has proudly served the Bend, Oregon community for over 30 years, helping patients move better, feel stronger, and get back to work, play, and everyday life after injury or illness. Conveniently located in downtown Bend, our team treats a wide range of conditions. Our approach blends hands-on osteopathic techniques with specialized training in sports, vestibular, and pelvic floor physical therapy, giving patients comprehensive, one-on-one care. Join a well-established, community-trusted practice where you'll play a key role in supporting both our patients and our clinical team.

What We're Looking For:

We're looking for an organized, detail-oriented Front Office Manager to be the backbone of our physical therapy practice. In this role, you'll be the first point of contact for our patients and the glue that keeps our clinic running smoothly - from the moment someone walks in the door to the moment their insurance claim is processed. You'll juggle scheduling, patient interactions, and records management while helping our therapists stay focused on patient care by keeping their calendars full and their administrative needs handled.

What You'll Do:

• Check in patients, manage paperwork, and keep appointments running on time
• Verify insurance benefits, pre-authorize therapy visits, and troubleshoot basic insurance needs
• Schedule and confirm appointments (including a friendly reminder call the night before)
• Collect co-pays and payments, and keep accurate records in WebPT
• Build and maintain patient charts, scan documents, and respond to medical records requests within 24 hours
• Track outstanding evaluations/progress notes from referring physicians and follow up as needed
• Manage the patient waitlist to minimize schedule gaps for our therapists
• Help with light office upkeep and supply ordering
• Attend staff meetings and contribute to a collaborative team environment

Who We're Looking For:

A self-starter with strong organizational skills, comfort with medical office software (WebPT experience a plus), and the ability to multitask in a fast-paced environment. Prior experience in a medical or physical therapy office is preferred.

What we offer:

• Competitive hourly pay
• Robust medical insurance package (valued at $7,200/year)
• Paid and unpaid time off

If you're someone who thrives on keeping things organized and enjoys being the go-to person patients and staff can count on, we'd love to hear from you!