Front Office Manager

Omni Hotels & Resorts; Arizona; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel company in Arizona seeks a Front Office Manager to oversee operations at their luxury resort. This role requires significant experience in hotel management, particularly in high-tier properties, with responsibilities including guest service oversight and staff training.

Qualifications

• At least 3 years directly related experience in a managerial role, preferably in luxury properties.
• Ability to work approximately 50 hours per week, flexible shifts including weekends and holidays.
• Excellent organizational and customer service skills required.

Responsibilities

• Oversee Front Desk, Guest Services, and Welcome Center staff.
• Manage guest complaints and ensure satisfaction.
• Assist with departmental scheduling and payroll productivity.

Skills

Organizational skills

Supervisory skills

Customer service skills

Job description

Overview

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

Job Description

To work closely with the Rooms Director and the Assistant Front Office Manager and supervisors to oversee the Front Desk, Guest Services and Welcome Center staff, ensuring maximum operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates. Ensure MOS& POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office, Guest Services and Welcome Center departments/staff.
• Attend meetings as assigned by Director of Rooms.

Qualifications

• At least 3 years directly related experience (Hotel-Front Office) in a managerial role, preferably with luxury or higher-tier properties.
• Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have a 4 diamond presentation.