Front Office Leader – Luxury Guest Experience

montage; Big Sky (MT); On-site; USD 55,000 - 85,000; Full time

Job summary

Montage International is seeking a Front Office leader to drive guest experience and staff excellence at its luxury property in Big Sky, Montana. You will oversee the Front Office team, ensure flawless arrivals and VIP handling, and maintain strong relationships with community partners to elevate guest satisfaction.

The role requires 2–3 years of leadership in a luxury hotel, superb guest recovery skills, and a proactive approach to training and operations.

Qualifications

• Experience leading a Front Office team in a luxury hotel.
• 2-3 years leadership experience in a luxury hotel environment.
• Excellent guest recovery skills and ability to manage fast-paced service.

Responsibilities

• Lead and manage the Front Office team to ensure exceptional guest experiences.
• Brief staff on arrivals, VIPs, and daily group activities.
• Build and maintain strong relationships with local community leaders and vendors.
• Ensure guest experience is exceptional throughout the stay.
• Select, train, and schedule front desk associates.
• Develop new procedures for Guest Relations to improve communications.
• Order supplies and maintain inventory levels.
• Coach front desk staff to meet standards consistently.
• Perform additional duties as business needs require.

Skills

Leadership

Guest service

Communication

Time management

MS Office

Adaptability

Positive attitude

Training

Scheduling

Problem solving

Education

College degree preferred

Tools

MS Office Suite

Job description

Montage International is seeking a Front Office leader to drive guest experience and staff excellence at its luxury property in Big Sky, Montana. You will oversee the Front Office team, ensure flawless arrivals and VIP handling, and maintain strong relationships with community partners to elevate guest satisfaction.

The role requires 2–3 years of leadership in a luxury hotel, superb guest recovery skills, and a proactive approach to training and operations.