Front Office Lead: Guest Experience & Ops

Flik Hospitality Group; Austin (TX); On-site; USD 54,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Job summary

Flik Hospitality Group is seeking an energetic Assistant Front Office Manager at AT&T Hotel and Conference Center, The University of Texas at Austin, to lead our Front Desk team and deliver outstanding guest experiences for world travelers and UT visitors.

You will oversee daily operations, coach staff, and partner with other departments to optimize guest satisfaction, revenue, and service quality in a dynamic, full-service hotel setting.

Qualifications

• Previous hotel Front Office experience with supervisory or leadership responsibilities.
• Strong communication and interpersonal skills for guests, team members, and leadership.
• Proven ability to lead, coach, and motivate a team in a fast-paced hotel setting.
• Excellent problem-solving, organizational skills, and attention to detail.

Responsibilities

• Lead Front Desk operations and deliver exceptional guest experiences.
• Oversee daily Front Desk activities and ensure service standards are met.
• Collaborate with departments to create seamless arrivals, stays, and departures.
• Coach and develop Front Desk staff; participate in recruitment and training.

Skills

Front Office Experience

Leadership

Guest Service

Communication Skills

Problem-Solving

Flexibility

Education

Associate's or Bachelor's degree in Hospitality or related field

Job description

Flik Hospitality Group is seeking an energetic Assistant Front Office Manager at AT&T Hotel and Conference Center, The University of Texas at Austin, to lead our Front Desk team and deliver outstanding guest experiences for world travelers and UT visitors.

You will oversee daily operations, coach staff, and partner with other departments to optimize guest satisfaction, revenue, and service quality in a dynamic, full-service hotel setting.