Front Office Host - Seasonal

Hyatt Hotels; Cambridge (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Hyatt as a Front Office Associate and be the face of the hotel. You'll greet guests, facilitate check-ins and check-outs, and ensure exceptional customer service in a fast-paced environment. Enjoy health benefits, competitive pay, and opportunities for growth in a company recognized for excellence in service.

Benefits

Health Benefits: Medical, dental, and vision insurance

401(k) matching (up to 4%)

Tuition reimbursement

Free and discounted room nights

Discounts on food and beverage

Meal credit for employees

Paid time off, including new child leave

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be available to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Greet guest and complete the registration/check-in process.
• Assist guests with check-out, ensuring correct accounting of rooms and services.
• Respond to guest inquiries in a timely, friendly manner.

Skills

Communication skills

Customer service

Attention to detail

Job description

This seasonal position will end October 2025.

You'll be the face of Hyatt as a Front Office Associate. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

What You'll Do:

• Greet guest and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, and coding electronic keys,
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted,
• Ensure prompt delivery of final bills to guest.
• Communication of hotel services and promotions.
• Processing forms of payment.
• Responding to guest inquires in a timely, friendly, and efficient manner.

**The position responsibilities outlined above are in no way to be construed as all encompassing.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $16.75/hour
• Health Benefits:Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance:Paid time off, including new child leave
• Retirement Support:401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:Tuition reimbursement and robust training programs
• Everyday Conveniences:Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR Accreditation, TripAdvisor’s Travelers’ Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must be available to work flexible shifts including nights, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.