Front Office Equity Application IT Support Analyst

Natixis NY Branch; New York (NY); On-site; USD 115,000 - 180,000; Full time

Job summary

Natixis NY Branch is seeking a Front Office Equity Application IT Support Analyst to support Cash Equity and Listed Options trading platforms.

You will provide Level 1–2 support for front-office applications, collaborate with Sales and Traders, and help drive operational excellence across the equity trading workflow.

Qualifications

• Bachelor's Degree in Computer Science or Finance.
• Experience in Application IT Support Analyst roles within an Equity Front Office environment.
• Solid knowledge of Equity, Listed options, MTNs, Stock Borrow/Loan, Repo, TRS.

Responsibilities

• Provide Level 1 & 2 functional and technical support for Equity Front Office applications.
• Monitor and resolve incidents to ensure trading continuity and reliability.
• Collaborate with Sales and Traders; communicate status to stakeholders and management.
• Create user guides and training to improve application adoption.
• Ensure activities align with internal policies and best practices.

Skills

FIX protocol

SQL

Equity Front Office

Trade life-cycle

Communication

Education

Bachelor's Degree in Computer Science or Finance

Tools

Fidessa

Dash

Horizon

Sophis

Loanet

Markitwire

Job description

Front Office Equity Application IT Support Analyst

• CDI
• WORKDAY_JR00971
• New York

Join Our Dynamic Global Markets IT Team as a Front Office Application Support Analyst - Equity!

Are you passionate about the intersection of finance and technology? Do you thrive in fast-paced environments supporting critical trading operations? Our Global Markets Business Support and Monitoring IT team is seeking a talented Front Office Application IT Support Analyst – Equity to join us.

You’ll be at the heart of our success, providing vital Level 1 & 2 functional and technical support for the applications used by our Equity Derivatives & Securities Financing Front Office (Sales and Traders) and Support Functions teams. This is a unique opportunity to make a tangible impact on trading efficiency and innovation.

What You’ll Do:

As a key member of our team, you’ll be instrumental in supporting cutting-edge applications for Cash Equity and Listed option trading, Sales-Trader workflow for Equity Derivatives products, trade booking and integration with external execution platforms via trade gateways. You’ll collaborate closely with our Front Office teams (Sales and Traders) and support functions (Trade Support, Operations), leveraging your keen understanding of financial products (Equity, Listed Options, Equity Derivatives products, Medium Term Notes, Stock Borrow/Loan, Repo, TRS).

Your Impact Will Include:

• Ensure Operational Excellence:Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions.
• Proactive Monitoring:Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency.
• Communicate Effectively:Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management.
• Become a Trusted Partner:Forge strong relationships with sales and traders by working directly with their desks to support applications they use on their day to day
• Empower Users:Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency.
• Uphold Standards:Ensure all support activities align with internal policies and industry best practices.

What You’ll Bring:

• A Bachelor's Degree in Computer Science or Finance.
• Proven experience in Application IT Support Analyst roles within a Equity Front Office environment in the Finance industry.
• Solid knowledge of the following products and trade life-cycle: Equity and Listed options, Equity Derivatives, Medium Term Notes(MTNs), Stock Borrow/Loans, Repo, TRS.
• Familiarity these domains: Electronic Trading platform, Sales-Trader workflow, Note Issuance, Trade and booking gateways, intraday risks and P&L.
• Experience with the following applications: Fidessa, Dash and Horizon (or similar), Sophis and Loanet (or similar), Markitwire.
• Technical Aptitude:Knowledge of FIX and SQL is mandatory.
• Strong Communication Skills:Ability to articulate technical concepts clearly and build rapport with diverse stakeholders.
• Agility & Adaptability:Proven ability to quickly prioritize tasks and multi-task effectively in a fast-paced, dynamic environment supporting multiple applications.
• Client-Centric Approach:A strong commitment to delivering outstanding customer service.
• Sharp Analytical Mind:Excellent problem-solving and analytical capabilities. A detail-oriented approach, coupled with strong organizational skills.
• Collaborative Spirit:Strong interpersonal skills to foster teamwork and positive working relationships.

Natixisisanequalopportunityemployer,committedtoaworkplacefreeofdiscrimination.Natixiswillnottolerateanyformofdiscriminationbasedonage,color,mentalorphysicalhandicapordisability,pregnancy,maritalstatus,sexualorientation,nationalorigin,alienage,ancestryorcitizenshipstatus,race,religion,sex(includingsexstereotyping,genderidentity,genderexpressionortransgenderstatus),veteranstatus,creed,geneticinformationorcarrierstatus,oranyotherprotectedcharacteristicasestablishedbylaw.

Respectforallmeansthatwedealwitheachpersonasanindividualandnotasamemberofanygroup.Allqualifiedapplicantswillreceiveconsiderationforemployment.ManagementisexpectedtoprovideleadershipinsupportingthefirmsEEOprogrambytakingstepstopromoteEEOinallfacetsofemploymentincludingrecruitment,hiring,retention,promotion,performanceassessment,andcareer-developmentopportunities.

ThesalaryrangefortheAssociatepositionwillbebetween$115,000-145,000.Natixisisrequiredbylawtoincludeareasonableestimateofthecompensationrangeforthisrole.Actualbasesalarywillvaryandwillbebasedonseveralfactorsincluding,butnotlimitedto,relevantexperience,education,skillsset,applicablelicensureandcertifications,andotherbusinessandorganizationalneeds.Basesalaryisonlyonecomponentofourtotalrewardspackage.Natixisalsooffersagenerousbenefitspackage,andyoumaybeeligibleforadiscretionaryincentiveawarddependingoncompanyandindividualperformance.

ThesalaryrangefortheVPpositionwillbebetween$145,000-180,000.Natixisisrequiredbylawtoincludeareasonableestimateofthecompensationrangeforthisrole.Actualbasesalarywillvaryandwillbebasedonseveralfactorsincluding,butnotlimitedto,relevantexperience,education,skillsset,applicablelicensureandcertifications,andotherbusinessandorganizationalneeds.Basesalaryisonlyonecomponentofourtotalrewardspackage.Natixisalsooffersagenerousbenefitspackage,andyoumaybeeligibleforadiscretionaryincentiveawarddependingoncompanyandindividualperformance.