Front Office Director

Spire Hospitality; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching

Paid time off

Hotel discounts

Job summary

Spire Hospitality is seeking a dedicated Front Office Manager for Hilton Garden Inn Detroit Downtown. The role involves managing front office staff, ensuring guest satisfaction, and overseeing operations. Applicants should have hotel experience and relevant educational qualifications, including a Bachelor’s degree in a related field.

We offer a comprehensive benefits package and opportunities for growth within the hospitality industry.

Qualifications

• Must have hotel experience and a minimum of four years as Director of Front Office or equivalent.
• Additional language ability is preferred.

Responsibilities

• Communicate effectively to provide clear direction to staff.
• Monitor lobby traffic and make staffing adjustments.
• Field guest complaints and resolve issues.

Skills

Effective communication

Guest service management

Problem-solving

Staff supervision

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or Hospitality

Job description

Hilton Garden Inn Detroit Downtown

We’re in the heart of downtown Detroit, a short walk from the dining and entertainment of Greektown. Comerica Park, Ford Field, Detroit Opera House, and the Fillmore are within a half-mile. Detroit Institute of Arts and Motown Museum are a short drive. Enjoy all‑day dining at our restaurants – Garden Grille and Chrome Bar & Grille. WiFi’s on us.

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full‑time benefits package consisting of Early Pay or Earned Wage Access, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401(k), life, critical accident or illness, short‑ and long‑term disability, paid time off, wellness programs, hotel discounts and much more!

Essential Job Functions

• Communicate effectively both orally and in writing to provide clear direction to staff
• Observe performance and encourage improvement
• Interview, select, train, supervise, evaluate, counsel, and administer discipline for front office staff
• Monitor lobby traffic and make staffing adjustments as required
• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and reimburse for incoming guests
• Monitor special reservation requests and oversee rate changes for in‑house guests
• Compute daily payroll, schedules, and other reports
• Analyze data and make decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
• Manage front office staff, resolve guest concerns, and implement resolutions using discretion and judgment
• Frequently serve as Manager On Duty
• Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning
• Remain calm and alert, especially during emergency situations and heavy hotel activity
• Plan and implement detailed steps using experienced judgment and discretion
• Regularly review Front Office S.A.L.T. scores to maximize rooms’ revenue
• Facilitate departmental meetings

Physical Demands

• Ability to lift, carry, push, or pull 10 lbs
• Standing and moving throughout the shift in guest services and the building
• Primarily standing for the majority of the shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• Hotel experience required
• Minimum of a four‑year degree from an accredited university in Business Administration, Hospitality Management, or a related major
• Four years of experience as Director of Front Office or Front Office Manager, or a combination of experience and education
• Additional language ability preferred

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.