Front Office Desk Agent Overnight | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Omni Amelia Island Resort & Spa in Florida is seeking an Overnight Front Desk Agent to warmly welcome guests during overnight hours and ensure smooth, secure operations. You will assist with late arrivals, early departures, and guest requests with calm professionalism.

You will perform night audits, reconcile accounts, and prepare reports for the next day, coordinating with Security, Housekeeping, and Front Office to maintain service excellence.

Qualifications

• Clear and professional English communication.
• Detail-oriented with accurate data entry and reconciliation.
• Ability to work independently during overnight hours.
• Basic accounting or auditing experience preferred.
• Strong customer service mindset and problem-solving abilities.
• Front desk or night audit experience preferred.
• Fluency in a foreign language is a plus.

Responsibilities

• Process guest check-ins and check-outs during overnight hours following Omni's Moments of Service and SOPs.
• Provide attentive guest service by addressing overnight inquiries with professionalism.
• Set up and maintain accurate guest accounts, including room assignments and payments.
• Complete all night audit procedures, balance revenue, post charges, and reconcile transactions.
• Generate nightly reports for management and department review.
• Ensure folio accuracy and proper adjustments per Omni accounting standards.
• Monitor hotel activity overnight to ensure safety and security of guests and staff.
• Communicate significant events or operational updates to morning leadership.
• Maintain confidentiality of all guest and hotel information.
• Assist with room blocking and pre-registrations for next-day arrivals.
• Resolve discrepancies between front desk system and Housekeeping reports.
• Document guest requests or incidents and follow through to resolution.
• Issue and manage safe deposit boxes with strict security protocols.
• Maintain knowledge of hotel services and emergency procedures.
• Perform light administrative tasks during slower overnight periods.

Skills

Communication

Attention to detail

Independent work

Basic accounting

Customer service

Front desk experience

Night audit experience

Foreign language

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overnight Front Desk Agent

Overview

This team member is responsible for providing a professional and welcoming experience to all guests during overnight hours while ensuring the property operates smoothly and securely. Overnight Front Desk Agents serve as ambassadors of the resort, assisting with late arrivals and early departures, addressing guest needs, and maintaining a calm and attentive presence throughout the night. This role also includes completing nightly audit functions, reconciling accounts, and preparing reports to ensure accuracy for the following day. They work closely with all hotel departments, especially Security, Housekeeping, and the Front Office team, to ensure a seamless overnight operation.

Responsibilities

• Process guest check-ins and check-outs during overnight hours in accordance with Omni's Moments of Service and Standard Operating Procedures.
• Provide attentive guest service by addressing overnight inquiries, requests, and concerns with professionalism and care.
• Set up and maintain accurate guest accounts, including room assignments, payment methods, and preferences.
• Complete all night audit procedures, including balancing room revenue, posting charges, and reconciling daily transactions.
• Generate and distribute nightly reports for management and department review.
• Ensure accuracy of folios, routing of charges, and adjustments in accordance with Omni accounting standards.
• Monitor hotel activity overnight to ensure safety and security of guests and team members.
• Communicate any significant events, guest concerns, or operational updates to morning leadership.
• Maintain confidentiality of all guest and hotel information.
• Assist with room blocking, pre-registrations, and preparation for the following day's arrivals.
• Resolve discrepancies between the front desk system and Housekeeping room status reports.
• Document all guest requests, concerns, or incidents and follow through to resolution when possible.
• Issue and manage safe deposit boxes while maintaining strict security protocols.
• Maintain knowledge of hotel services, amenities, and emergency procedures.
• Perform light administrative or operational support tasks as needed during slower overnight periods.

Qualifications

• Ability to communicate clearly and professionally in English, both verbally and in writing.
• Strong attention to detail with the ability to accurately input and reconcile data.
• Ability to work independently with minimal supervision during overnight hours.
• Basic accounting or auditing experience preferred.
• Ability to think critically and make sound decisions in a calm, efficient manner.
• Strong organizational skills with the ability to prioritize and follow through.
• Ability to remain alert and professional during overnight shifts.
• Ability to stand for extended periods.
• Previous customer service experience required.
• Previous hotel front desk or night audit experience strongly preferred.
• Previous cashiering or accounting experience preferred.
• Fluency in a foreign language is a plus.
• Previous guest relations training preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.