Front Office Customer Service Representative

Farmers Insurance Group; Mentor (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Farmers Insurance Group is seeking a proactive front-office teammate to support clients and licensed agents in a busy agency, serving as the face of the office. The role involves coordinating non-licensed internal tasks, managing client experience, and contributing to agency culture.

Successful candidates will handle daily administrative duties, calendar management, event coordination, and basic marketing activities.

Qualifications

• Required Traits: Reliable, ability to complete tasks in an efficient manor, expert follow up, team player, dependable, positive, organized, great at communication, self starter.

Responsibilities

• Unlock building & turn on TV at 8:00 AM; Lock building & turn off TV at 5:00 PM
• Check voicemail & write messages
• Make folders & ID cards for the day
• Attempt to reschedule appointments & properly manage the calendar
• Make/Edit Zoom meetings & resend links
• Inbound call delegating to CSSRs
• Pull clients up in ECMS / APEX & review notepad & comments prior to CSSR transfer
• Telegram usage
• Greet clients & explain the Areas of Concern (AOC) form & optional TOLH form
• Offer coffee or water & bring in client snack tray
• Telegram chat Agent when a client arrives & again when the form is completed
• Updating the calendar to “Completed” or “No-Show” after any client meetings
• Understanding of the “MIG Share Drive” (EX: updating the “Frequently Used Contacts”)
• excel spreadsheet when needed
• Filing / Scan in the AOC forms, correct any client account information, & add to client folders in MIG Share
• Supply management / ordering
• Organization (EX: keeping client waters stocked in the fridge)
• Making gift bags & keeping them stocked
• Handing out Captains Tickets during the season
• Making folders & keeping them stocked (FFR & NBDS)
• The mail (determine what stays & what gets thrown away)
• Client cards (thank you, sympathy, congrats, etc.)
• Walk-in billing; take payments & give receipt
• Apply checks & cash payments to the ACA
• Close ACA at the end of the day
• Taking deposit to bank within 48 hours of closing ACA
• Claims alert (courtesy calls - following up with clients on recent claims & call adjuster if needed)
• Manage tasks & to-do’s (self given & assigned)
• Social media management (Facebook posts & responding to followers. 2 posts per week required)
• Giveaways & drawings for social media (EX: monthly birthday drawing)
• Contacting vendors for marketing opportunities
• Cost share submissions for reimbursement
• Seeking community engagement opportunities
• Managing the Wall of Heroes
• Outbound calls to set life appointments with Agent (optional; for life bonus structure)

Job description

Job Description

One of the top Farmers Insurance Agencies in the country is look for another teammate to assist with taking the Agency to the next level. This position is responsible for the support of clients as well as the licensed representatives in the office. This is a front office role and is the face of the Agency. This role is to assist with any non-licensed inter office activities. Responsible for client experience as well as Agency culture. *Assessment required for consideration.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Health Insurance
• Dental Insurance
• Vision Insurance

Responsibilities

• Unlock building & turn on TV at 8:00 AM; Lock building & turn off TV at 5:00 PM
• Check voicemail & write messages
• Make folders & ID cards for the day
• Attempt to reschedule appointments & properly manage the calendar
• Make/Edit Zoom meetings & resend links
• Inbound call delegating to CSSRs
• Pull clients up in ECMS / APEX & review notepad & comments prior to CSSR transfer
• Telegram usage
• Greet clients & explain the Areas of Concern (AOC) form & optional TOLH form
• Offer coffee or water & bring in client snack tray
• Telegram chat Agent when a client arrives & again when the form is completed
• Updating the calendar to “Completed” or “No-Show” after any client meetings
• Understanding of the “MIG Share Drive” (EX: updating the “Frequently Used Contacts”
• excel spreadsheet when needed
• Filing / Scan in the AOC forms, correct any client account information, & add to client
• folders in MIG Share
• Supply management / ordering
• Organization (EX: keeping client waters stocked in the fridge)
• Making gift bags & keeping them stocked
• Handing out Captains Tickets during the season
• Making folders & keeping them stocked (FFR & NBDS)
• The mail (determine what stays & what gets thrown away)
• Client cards (thank you, sympathy, congrats, etc.)
• Walk-in billing; take payments & give receipt
• Apply checks & cash payments to the ACA
• Close ACA at the end of the day
• Taking deposit to bank within 48 hours of closing ACA
• Claims alert (courtesy calls - following up with clients on recent claims & call adjuster if
• needed)
• Manage tasks & to-do’s (self given & assigned)
• Social media management (Facebook posts & responding to followers. 2 posts per week
• required)
• Giveaways & drawings for social media (EX: monthly birthday drawing)
• Contacting vendors for marketing opportunities
• Cost share submissions for reimbursement
• Seeking community engagement opportunities
• Managing the Wall of Heroes
• Outbound calls to set life appointments with Agent (optional; for life bonus structure)

Requirements

• Required Traits: Reliable, ability to complete tasks in an efficient manor, expert follow up, team player, dependable, positive, organized, great at communication, self starter.
• *Assessment required for consideration.