Front Office Coordinator – Long Term Care Center

Blue Mountain Hospital; Oregon; Hybrid; USD 33,000 - 45,000; Full time

Job summary

Blue Mountain Hospital is seeking a Front Office Coordinator at Blue Mountain Care Center in Prairie City, Oregon. You will be the first point of contact, answering phones, greeting residents, visitors, staff and vendors, and ensuring a courteous, professional front desk experience.

You will support daily front-office operations, assist the leadership team with administrative duties, manage messages and mail, and maintain records while upholding HIPAA requirements and safety procedures.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Experience in a front-office or reception role is preferred.
• Ability to maintain HIPAA confidentiality.

Responsibilities

• Answer and route incoming calls in a courteous, timely manner.
• Greet visitors and maintain a welcoming front office.
• Provide administrative support to leadership as assigned.
• Distribute messages, manage mail, copy, file, scan, and maintain records.
• Maintain confidentiality of resident and staff information per policies.
• Monitor front office supplies and notify needs to ensure operations.
• Collaborate with residents, families, staff, leadership, vendors, and the public.
• Follow safety and infection prevention procedures.
• Perform other duties as assigned by leadership.

Skills

Customer service

Phone etiquette

Front desk operations

Education

High School Diploma or GED

Job description

Schedule: Full Time

Positions Available: 1

Job Location Type: On-site

Job Location: Blue Mountain Care Center, Prairie City, OR

Position Summary

The Front Office Coordinator serves as the first point of contact for Blue Mountain Care Center by answering phones, greeting residents, visitors, staff, and vendors, and providing courteous, professional customer service. This position supports the daily operations of the front office by maintaining an organized and welcoming reception area, assisting the BMCC leadership team with administrative duties as assigned, and helping ensure the front office desk runs smoothly and efficiently.

Essential Functions and Responsibilities

• Promotes the mission, vision, and values of BMHD and Blue Mountain Care Center.
• Serves as the first point of contact for residents, families, visitors, staff, vendors, and community members entering or calling BMCC.
• Answers and routes incoming phone calls in a courteous, professional, and timely manner.
• Greets and directs visitors and staff while maintaining a welcoming, organized, and professional front office environment.
• Assists the BMCC leadership team with administrative and clerical duties as assigned.
• Performs routine office support tasks such as distributing messages, managing incoming and outgoing mail, copying, filing, scanning, and maintaining records.
• Maintains confidentiality of resident, employee, and organizational information in accordance with applicable policies and HIPAA requirements.
• Monitors front office supplies and notify appropriate personnel of needs to help ensure uninterrupted operations.
• Maintains cooperative working relationships with residents, families, team members, leadership, vendors, and the public.
• Follows all safety, infection prevention, and workplace procedures applicable to the front office and care center environment.
• Performs other duties as assigned by Care Center Leadership.

Education & Experience Requirements

Required

• High School Diploma, G.E.D. or equivalent experience

Why Blue Mountain Hospital District & Grant County?

The Blue Mountain Hospital District (BMHD) is located in Grant County, Oregon, at the heart of the John Day River, in beautiful, rural, Eastern Oregon. Our District is comprised of a Critical Access Hospital (CAH), Family & Rural Medicine Clinic, Home Care and Hospice, Emergency Medical Services, an Intermediate Care Center and all of the supporting ancillary departments necessary to care for the health and wellness of our community. Our District spans from John Day to Prairie City, nestled in a valley surrounded by the Blue Mountains. The Strawberry Mountain Range and John Day River Valley offer a variety of outdoor activities, from abundant hiking, mountain biking, and horseback riding trails to high and low lakes and ponds. Our area is known to be a "go to" place not just for recreation, but also for big game hunting and fishing. Join our family-like team and settle into a lifestyle that is hard to beat!