Front Office Coordinator I

US Oncology Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 27,000 - 42,000; Full time

Job summary

Maryland Oncology Hematology is seeking a Front Office Coordinator to manage front desk operations and support coordination between clinicians, patients, and billing staff. The role focuses on smooth information flow, policy adherence, and ensuring timely authorizations and patient financial counseling.

Qualified candidates have a high school diploma and at least three years of medical office experience. The work environment is office-based with interactions across multiple teams.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical office experience.

Responsibilities

• Coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with company reimbursement policies and procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate staff to obtain complete information.
• Maintains knowledge of current healthcare and billing trends and practices.

Skills

Medical office experience

Education

High School Diploma or equivalent

Job description

Join Our Team at Maryland Oncology Hematology!

We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

The general pay scale for this position at MOH is $19.82 - $30.49 per our. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

SCOPE: Responsible for the coordination and operation of the Front Office functions. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments.

• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.

• Implements and complies with company reimbursement policies and procedures to maximize efficiency.

• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.

• Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations.

• Ensures that authorizations are obtained in a timely manner.

• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate staff to obtain complete information.

• Maintains knowledge of current healthcare and billing trends and practices.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.

• Minimum three years of medical office experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, as well as stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT

Work is performed in an office environment and involves frequent interaction with staff, patients, and the public.