Patients Benefits Representative

US Oncology Network-wide Career Opportunities; Annapolis (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

Join Maryland Oncology Hematology as a patient pre-services coordinator focused on helping patients navigate insurance and costs. You will educate patients on coverage, determine financial assistance needs, and ensure accurate data in the billing systems.

Role requires strong communication, CPT/HCPCS knowledge, and attention to detail; minimum three years of relevant experience and proficiency with Microsoft Office are expected.

Qualifications

• High school diploma or equivalent required; minimum three years patient pre-services experience.
• Proficiency with CPT and HCPCS coding concepts.
• Strong verbal communication and knowledge of appropriate terminology.

Responsibilities

• Obtain insurance coverage and demographics; educate patients on benefits, co-pays, deductibles, and expenses.
• Prepare Patient Cost Estimate forms; assist with insurance eligibility and billing forms.
• Obtain pre-authorization or referral codes from Clinical Reviewer prior to treatment.
• Review account balances and coordinate with front desk to arrange payments.
• Verify and update patient demographics and insurance per SOPs.
• Stay current on financial aid options; build relationships with aid providers.
• Maintain confidentiality; comply with HIPAA and related guidelines.
• Maintain manuals, logs, and documentation; perform other duties as assigned.
• Assist with additional tasks as needed.

Skills

Verbal communication

Customer service mindset

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

Overview

Join Our Team at Maryland Oncology Hematology!

We're looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you're dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

The general pay scale for this position at MOH is $19.82 $30.4 per hour. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

SCOPE: Under general supervision, responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology*s Shared Values.

Responsibilities

• Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses. Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient`s review and signature. Forwards appropriate information and forms to billing office.
• Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.
• Review patient account balance and notify front desk of patients to meet with
• Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately
• At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
• Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient`s records.
• Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
• Other duties as requested or assigned.

Qualifications

• High school diploma or equivalent required. Minimum three (3) years patient pre-services coordinator or equivalent required. Proficiency with computer systems and MicroSoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Competencies

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a san expert in the technical/functional area; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.