Medical Assistant - (Pediatrics)

Sturdy Memorial Hospital; Attleboro (MA); On-site; USD 27,000 - 41,000; Full time

Job summary

Sturdy Memorial Hospital, Inc. is seeking a Medical Assistant to support patient flow and clinical care. The role involves rooming patients, taking vitals, vaccines, chart prep, and coordinating referrals within a fast-paced outpatient setting.

Ideal candidates graduate from a 2-year MA program (or have equivalent training) and hold a Medical Assistant Certificate. High school diploma required. Evening/weekend availability may be needed.

Qualifications

• Two-year Medical Assistant program preferred; HS diploma required.
• Ability to measure and document vitals, take temperatures, draw blood, weight, height.
• Obtain basic medical history including chief complaint, medications, social history, family history.
• Prepare patients for examinations with necessary supplies.
• Maintains clinical competency and continuing education.
• Knowledge and use of medical terminology.
• Review, process, and route clinical documentation.
• Establishes rapport with patients and provides education.
• Works with other healthcare professionals for outcome-oriented care.
• Demonstrates problem solving in fast-paced environments.
• Maintain safe environment following standards and procedures.
• Demonstrates continuity of care functions.
• Cross-trains to support front-desk staff when needed.

Responsibilities

• Room patients and take vitals; assist with procedures and triage calls.
• Prepare exam rooms between patient contacts.
• Obtain prior authorizations for visits, prescriptions, and procedures.
• Assist in inbound/outbound referral processes.
• Prepare medical charts and import meds from pharmacy; prep vaccines.
• Administer vaccines and schedule patient appointments as needed.
• Communicate professionally with patients and healthcare team; follow phone standards.
• Evaluate patient phone calls and triage appropriately.
• Assist in inbox management and refills per policy.
• Monitor EMR and office workflows; adapt to busy environment.
• Support supply management and clinic needs.

Skills

Excellent interpersonal skills andTeam

Patient interaction for safe care

Patient experience improvement

Vitals measurement and documentation

Medical history gathering

Prep for examinations

Clinical competency development

Medical terminology knowledge

Clinical documentation processing

Patient rapport and education

Collaborative care with health pros

Problem solving in fast-paced settings

Safety standards adherence

Continuity of care maintenance

Front-desk cross-training ability

Education

Two-year accredited Medical Assistant program preferred

High school diploma or equivalent required

Medical Assistant Certificate

Job description

Scheduled Weekly Hours: 40

Monday - Friday (8:30am - 5pm)

*Occasional evenings & weekends*

The Medical Assistant works under the Lead Medical assistant and Practice Manager or Practice Supervisor to assist with maintaining efficient patient flow and quality care. The Medical Assistant works as part of a health care team to provide comprehensive care in a non-judgmental manner

Required Skills/Qualifications/Training/Experience:

• Excellent interpersonal skills and teamwork ability
• Demonstrated ability to interact with patients in promoting an excellent and safe patient experience
• Commitment to patient experience and quality improvement in the outpatient setting
• Ability to measure and document vitals, take temperatures, draw blood, weight, and height
• Ability to obtain a basic medical history including chief complaint, medication history, social history, and family history
• Ability to prepare all patients for examinations with necessary medical supplies
• Maintains clinical competency and continuous education
• Knowledge and appropriate use of medical terminology
• Reviews, processes, and routes clinical documentation
• Establishes excellent rapport with patients including patient education
• Works collaboratively with other health care professionals in providing outcome-oriented care
• Demonstrates problem solving and thrives in a fast-paced work environment
• Maintains a safe and healthy environment for patients and co-workers by following standards and procedures
• Demonstrates necessary functions to maintain continuity of care for patients
• Demonstrates ability to cross train to assist front-desk staff if necessary

Education/Training

• Graduate of a two-year accredited Medical Assistant program preferred
• High school diploma or equivalent is required

Licenses/Certification:

• Medical Assistant Certificate

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Age and Diversity Related Criteria:

Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

Ability to Fulfill Job Expectations:

Must have the ability to the perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential Job Functions:

• Clinical responsibilities include rooming patients, taking vitals, procedures, prescription renewals, triage of patient phone calls, review charts, lab test results, scheduling patients, responding to provider messages

• Prepares exam rooms for providers between patient contact

• Obtain prior authorizations (Office visits, Prescriptions, and procedures/surgeries)

• Assist in the in-bound/out-bound referral process

• Prepare the medical chart including importing medications from pharmacy, preloading vaccines, documenting pre-visit forms

• Administering vaccines

• Assist in scheduling new and established patient appointments as needed

• Communicates well over the phone with patients and other healthcare professionals using professional communication skills and promotes leading practices phone standards

• Evaluate patient phone calls

• Assist in inbox management and refills according to SMA policy

• Monitor and work appropriately in Electronic Medical Record environment and office workflows

• Ability to adapt in a busy office environment to meet care standards

• Understanding of supply management processes and needs

Salary Range: $19.85-$30.05

Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.