Front Office Coordinator

Advanced Urology; Decatur (GA); On-site; USD 22,000 - 36,000; Full time

Job summary

Advanced Urology is seeking a Front Office Coordinator to manage the Decatur clinic’s patient intake, charting, and front desk operations. The role requires professionalism, accuracy in EMR documentation, and the ability to support the medical team in fast-paced settings.

The position reports to the Site Manager and demands two years of clinical front office experience, knowledge of eCW and Radix, and a patient-centric approach to care.

Qualifications

• High School Diploma or GED or equivalent work experience.
• At least 2 years of clinical front office experience.
• Experience in a high-volume clinical setting.
• Knowledge of Eclinical Works (eCW) and Radix.
• Knowledge of urology or urogynecology is preferred.

Responsibilities

• Coordinate front desk activities to ensure smooth patient flow and accurate charting.
• Serve as primary point of contact for patients, families, and staff with professionalism and care.
• Maintain EMR documentation standards and support office efficiency.
• Collaborate with medical team to provide timely clinical information and accurate records.

Skills

Front office experience

High volume setting

eClinical Works (eCW)

Radix

Urology knowledge

Patient interaction

Education

High School Diploma

Tools

Eclinical Works (eCW)

Radix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic - Decatur - Direct Full Time Patient Services Decatur, GA, US

Job Title – Position Description:

Coordinator Front Office

Reports to:

Manager Site

MISSION

The Front Office Coordinator is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.

OUTCOMES

• Ready to take on new opportunities for various clinical challenges with a sense of urgency, intiution, and proactive approach with a can-do attitude despite adversities.
• Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.
• Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.
• Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.
• Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.
• Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.

COMPETENCIES

Job Related Competencies:

• Action Oriented:Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy:Relating openly and comfortably with diverse groups of people.
• Nimble Learning:Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Drive Results:Consistently achieving result, even under tough circumstances.
• Demonstrates Self Awareness:Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Situational Adaptability:Adapting demeanor and approach in real time to match the shifting demands of different situations.

Advanced Values:

• People
  • Collaborates:Building partnerships and working collaboratively with others to meet shared objectives
• Heart
  • Patient Focus:Building strong patient relationships and delivering patient centric solutions
• Service
  • Instills Trust:Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Cultivates Innovation:Creating new and better ways for the organization to be successful

Behaviors:

• Rebounding from setback and adversity when facing difficult situations
• Self-Development:
  • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Professional Communication:
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education/Previous Job Relevant Work Experience

• High School Diploma or GED or equivalent work experience

Preferred Qualifications:

Education:

• High School Diploma

Previous, Job Relevant Work Experience:

• At least 2 years of experience in clinical front office experience
• Experience in a high volume clinical setting
• Knowledge of Eclinical Works (eCW) and Radix
• Knowledge of urology or urogynecology experience