Front Office Coordinator

Mcleod Centers for Wellbeing; Concord (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employer-paid benefits

401(k) with company matches

Paid time off

PSLF for nonprofits

Job summary

McLeod Centers for Wellbeing seeks a Full-Time Front Office Coordinator to join our Opioid Treatment Program in Concord, NC. This is an on-site role.

We offer 100% employer-paid benefits, a 401(k) with company matches, paid time off and nine observed holidays, and PSLF eligibility for nonprofit employees. Growth opportunities and licensure support are provided.

Qualifications

• High School diploma or GED required.
• Prefer prior office administration experience in healthcare.
• Ability to maintain patient confidentiality (HIPAA).

Responsibilities

• Greet and assist visitors professionally.
• Sign in guests, complete confidentiality agreements, issue visitor badges.
• Take incoming calls and redirect as appropriate.
• Prepare and maintain patient records.
• Manage appointment scheduling and calendars.
• Direct patients to clinicians for services.
• Facilitate patient fee payments.
• Balance cash drawer daily and reconcile discrepancies.
• Verify Medicaid eligibility when needed.
• Handle mail and packages.
• Assist with data entry, filing, scanning, and photocopying.
• Order inventory.
• Coordinate with departments to ensure smooth workflow.
• Provide support to team members.

Skills

Office administration

HIPAA compliance

Customer service

Cash handling

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Concord, NC, US

Salary Range: $17.00 To $17.50 Hourly

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team!

McLeod Centers for Wellbeing is seeking a Full-Time Front Office Coordinator to join our Opioid Treatment Program in Concord, NC. This is an on-site role.

How will you help us achieve our mission? You will:

• Greet and assist visitors in a professional and courteous manner.
• Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.
• Take incoming calls; answer questions and redirect them, as appropriate.
• Prepare and maintain patient records.
• Manage appointment scheduling and maintain calendars.
• Direct patients to the appropriate clinician for services.
• Facilitate patient fee payments.
• Balance the cash drawer at the end of each day and reconcile any discrepancies.
• Verify Medicaid eligibility, as needed.
• Handle incoming and outgoing mail and packages.
• Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
• Order inventory, as needed.
• Coordinate with other departments to ensure seamless communication and workflow.
• Provide support to other team members, as needed.

What are the qualifications needed for this role?

We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA, is strongly preferred.

What we offer you as an employee :

• Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
• Generous Leave Policies: Enjoy paid time off and 9 paid observed holidays , and additional benefits such as bereavement and jury duty.
• PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.
• Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.

Bilingual applicants will receive an additional five percent (5%) pay differential, subject to verification of language proficiency.

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!