Front Office Coordinator

SENTA Partners in; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent otolaryngology practice in Columbia seeks a Front Office Coordinator. This role is vital for managing patient interactions and front office operations. Candidates should possess strong customer service skills and be comfortable in a fast-paced healthcare environment. Benefits include comprehensive health coverage, a retirement plan, and paid time off.

Benefits

Comprehensive Health Benefits (Medical, Dental, and Vision)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

Retirement Contribution Program - 401(k) Match

Qualifications

• Strong customer service skills and patient focus.
• Experience in a healthcare setting preferred.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Greet and check-in patients professionally.
• Manage scheduling and appointment coordination.
• Handle billing inquiries and patient records.

Skills

Customer Service

Organization

Communication

Time Management

Education

High School Diploma or equivalent

Job description

Front Office Coordinator (Administrative)

South Carolina ENT (SCENT), an esteemed otolaryngology practice and an affiliate of SENTA Partners, is dedicated to serving the community of greater Columbia. The specialists at SCENT are committed to providing comprehensive care in ENT, allergy, and sleep medicine.

SENTA Partners is a leading Management Services Organization (MSO) specializing in supporting ENT and Allergy private practices. Our mission is to help people breathe better, hear better, and live better. We focus on improving the operational efficiencies and financial performance of our partner practices, enabling physicians to concentrate on delivering exceptional patient care. We are dedicated to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners is the first point of contact for patients, visitors, and staff. This role is essential in ensuring the smooth operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(k) Match

Float Expectations

Travel is required during the training period and may be necessary based on business needs and clinic coverage after training.