Front Office Concierge (Part Time)

Mauna Kea Resort; Waimea/Kamuela, Northern (HI, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Mauna Kea Resort in Hawaii seeks a Front Office Concierge to assist guests with transportation, activity bookings, dining reservations, and personalized service to ensure a flawless experience. Post charges to guest accounts, stay aware of island attractions, greet guests warmly, handle calls and emails, and coordinate with supervisors to resolve issues while maintaining composure in busy moments.

Knowledge of resort facilities and events helps tailor recommendations and create memorable stays

Qualifications

• Excellent guest service and communication skills.
• Able to multi-task and maintain calm under pressure.
• Read and write to effectively perform duties.

Responsibilities

• Provide transportation, activity, and dining arrangements for guests.
• Post charges to guest accounts for services or activities.
• Know Big Island attractions and provide personalized recommendations.
• Greet guests warmly and personalize service, maintaining a professional demeanor.

Skills

Guest services

Communication

Multi-tasking

Calm under pressure

Phone etiquette

Job description

Division: Front Office (FRN006)

Band 1U

MKR Front Office Concierge

Primary Responsibilities:

Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request. Charge guest accounts for services or recreational activities purchased. Providing personalized service to new & returning guests to ensure a flawless experience.

Essential Job Functions:

• Book transportation, recreational activities, restaurant reservations and other guest request.
• Post charges to guest account for services or activities.
• Knowledge of Big Island activities and attractions.
• Remain calm and courteous with demanding or difficult guests.
• Resolve guest concerns or problems in a courteous and timely manner.
• Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
• Notify supervisor of possible elevated problems with guests.
• Knowledgeable of resort facilities, restaurant, events, and property.
• Be able to receive and respond to guest by phone, e-mail, etc.
• Familiar with guest's history to provide personalized service or attention.
• Perform other related duties as assigned or required.
• Store, package and label monthly paper work in green box.
• Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.

Secondary Job Functions:

• May assist with tour of the resort.
• May transport guests to other areas on resort property.

Working Conditions:

• Work at the concierge desk, open air with overhead covering.
• May be hot or windy due to weather conditions and the open area.
• Air-conditioned office environment.
• Outdoors in various weather conditions.

Work Hours:

• Able to work shift and days determined by manager.
• Able to work in excess of 40 hours per week if needed.

Equipment Use:

• Proficient in the use of a computer and with the applications Word, Excel, and other required software to perform essential duties.
• Telephone.
• Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
• Electronic Data Capture.

Mental and Physical Demands:

• Sit upright posture for most of the shift.
• Must be able to deal with irate guests and remain calm and friendly.
• Able to work under pressure, manage stressful situations and multi-task.
• Able to sit at a desk to do administrative duties.

Communication Demands:

• Must have the ability to communicate verbally and in writing to employees, managers and guests/clients.
• Ability to communicate over the phone.
• Must be able to follow verbal or written instructions.

Minimum Qualification Requirements:

• Must be pleasant, smiling and friendly.
• Must be able to read and write to effectively perform job functions.
• Must be able to multi-task.