Back Office Clinic Assistant

Planned Parenthood Columbia Willamette; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

403(b) retirement plan

Employee assistance program (EAP)

Ongoing training and development

Job summary

Planned Parenthood Columbia Willamette is seeking a full-time clinical assistant to support patients through visits, room patients, take vital signs, and assist providers during exams. You’ll help with lab work, prepare rooms, and ensure patients feel informed and at ease.

We value strong teamwork and adaptability in a fast-paced clinical setting. Bilingual Spanish is preferred; schedule includes a consistent 37.5-hour work week at the Northeast Health Center – Family Planning.

Qualifications

• Requires high school diploma or equivalent.
• 2+ years of customer service or high-volume environment experience.
• Ability to communicate effectively with diverse patients and coworkers.
• Comfort working independently and as part of a team.
• Willingness to learn and adapt in a fast-paced clinical environment.

Responsibilities

• Room patients, take vital signs, and prepare them for visits.
• Support providers during exams and procedures.
• Assist with lab work, including specimen collection and processing.
• Clean, stock, and prepare exam rooms and instruments.
• Answer patient questions and help them feel informed and at ease.
• Work closely with the team to keep the clinic running smoothly.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

EHR familiarity

Job description

What You'll Do

In this role, you'll be part of the clinical team supporting patients through their visit and helping create a safe, respectful, and efficient experience.

On a typical day, you might:

• Room patients, take vital signs, and prepare them for their visit
• Support providers during exams and procedures
• Assist with lab work, including specimen collection and processing
• Clean, stock, and prepare exam rooms and instruments
• Answer patient questions and help them feel informed and at ease
• Work closely with your team to keep the clinic running smoothly

You'll play an essential role in delivering high-quality sexual and reproductive health care while helping ensure every patient is treated with dignity and respect.

Schedule & Location

This is a full-time position (37.5 hours/week) at our Northeast Health Center – Family Planning.

Monday: 11:00am–7:00pm

Tuesday: 9:30am–5:30pm

Wednesday: 11:30am–7:30pm

Thursday: 9:30am–5:30pm

Friday: 9:30am–5:30pm

Bilingual Spanish preferred

Candidates must be able to reliably work this schedule.Occasional work at other times, days, or PPCW locations may be required to support operational needs.

What We're Looking For

We know great candidates come from a variety of backgrounds. If you're excited about this role, we encourage you to apply—even if you don't meet every qualification.

Required

• High school diploma or equivalent
• 2+ years of experience in a customer service or high-volume environment
• Ability to communicate effectively with diverse patients and coworkers
• Comfort working independently and as part of a team
• Willingness to learn and adapt in a fast-paced clinical environment

Nice to Have

• Experience in a medical setting or working directly with patients
• Familiarity with electronic health records (EHR)
• Medical Assistant, Phlebotomy, EMT, or CNA certification
• Spanish language skills

Pay & Growth

$20.37 – $29.68/hour

Pay is based on experience and internal equity, with opportunities to grow over time.

Additional Pay Opportunities

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour
• After 6 months, you may be eligible for additional clinic responsibilities that include extra hourly pay

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) retirement plan with employer matching contributions
• Free, confidential counseling and support (EAP)
• Ongoing training and development