Front Office Clerk

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join AIDS Healthcare Foundation as a Front Office Clerk, where your role centers on supporting patients and improving their experience. You will be the first point of contact, ensuring compassionate care while working within a collaborative team dedicated to advocacy in HIV healthcare.

Qualifications

• Ability to engage positively with clients and team members.
• Strong customer service orientation and collaboration skills.

Responsibilities

• Greet and assist members, creating a welcoming environment.
• Support outreach strategies and provide feedback for service improvements.
• Handle administrative responsibilities and clinic flow.

Skills

Communication

Teamwork

Customer Service

Job description

WHO WE ARE

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of making a real difference in people's lives while being well-compensated interest you? Are you seeking an organization that encourages growth and success for every employee? If so, AIDS Healthcare Foundation is the place for you! Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting-edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plans, research, and other activities, AHF provides access to the latest HIV treatments for all in need. Our core values include:

• Patient-Centered
• Valuing Employees
• Respect for Diversity
• Nimbleness
• Fighting for What's Right

STILL INTERESTED? Please continue!

YOUR CONTRIBUTION TO OUR SUCCESS

Your Contribution to Our Success:

A Front Office Clerk (FOC) contributes to AHF by fostering a team-centered attitude and supporting outreach strategies. The FOC is typically the first team member to interact with members, greeting them, assisting with sign-in, and creating medical records. They also provide feedback to management for service improvements.

An FOC enhances AHF's reputation by helping us deliver compassionate and informative care to our members.

You will be a passionate advocate for our key initiatives.

To succeed as an FOC, it is essential to keep AHF's Core Values and Mission at the forefront of your work. AHF is nimble and adaptable in a dynamic environment, always striving to provide the best experience for clients and a positive workplace for employees.

Our organization values collaboration, with staff accountable to multiple leaders.

The FOC will work closely with a team to facilitate clinic flow and handle administrative responsibilities. This role offers the opportunity to engage with members, be personable, and foster relationships that encourage future visits.

AHF Commitment

We believe that every individual is entitled to equal employment opportunities regardless of race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, or disability. This commitment extends to recruiting, hiring, transfer, promotion, training, and all employment conditions. AHF considers qualified applicants with criminal histories in accordance with applicable laws.