Front Office Clerk

Bally's Corporation; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

Bally's Corporation in Biloxi, MS is seeking a friendly guest services associate to enhance the guest experience through proactive service and efficient front desk operations. You will greet guests, check in/out, handle reservations, and relay guest requests to appropriate staff with accuracy and courtesy.

The role requires a high school diploma (preferred), the ability to stand for long periods, strong communication, and a willingness to work a flexible schedule in a fast-paced hospitality

Qualifications

• Must project a professional and positive image.
• High energy level.
• Excellent non-verbal communication skills - good posture, eye contact, and positive body language.
• Ability to handle and carry out instructions.
• Ability to deal with people with tact and professionalism.

Responsibilities

• Enhances the guest experience by providing exceptional service.
• Responds to inquiries regarding property and hours of operation.
• Relays guest requests to appropriate staff.
• Enters guest messages into the property's management system and relays messages.
• Ensures calls are answered promptly according to department standards.
• Follows emergency procedures as a communications link.
• Responds to fax and email inquiries.
• Confirms and modifies reservations.
• Greets, registers, and assigns rooms; issues keys to arriving guests.
• Assists guests with requests like room changes or extra amenities.
• Posts charges to guest folios and handles payments.
• Resolves guest complaints.
• Maintains cash banks and handles transactions.
• Processes end-of-shift reports and communicates issues to staff.
• Contacts housekeeping and facilities for room issues.
• Reviews folios for accuracy and assists checkout.
• Adheres to policies and procedures.
• Offers luggage assistance.

Skills

Professional image

Non-verbal communication

Interpersonal skills

Communication skills

Flexible schedule

Typing proficiency

Education

High School (preferred)

Job description

Responsibilities

• Enhances the guest experience by providing exceptional service.
• Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
• Relays "guest requests" to appropriate staff.
• Enters text messages for guests into the property's management system as requested; relay guest messages.
• Ensures calls are answered promptly and in accordance to department standards.
• Follows established emergency procedures and acts as a communications link in emergency situations.
• Answers fax and email inquiries.
• Confirms and modify reservations.
• Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
• Greets, registers, assigns rooms, and issues keys to arriving guests.
• Assists guests in fulfilling their requests - room changes, extra amenities, etc.
• Makes and confirms reservations.
• Posts charges to guest folios.
• Assists guests in resolving complaints.
• Maintains a cash bank, cash checks, issue change.
• Receives cash, checks, and credit cards for payment of services.
• Processes complimentary transactions with supporting documentation.
• Processes and submit end-of-shift reports.
• Contacts Housekeeping and Facilities department when guests report room issues.
• Reviews folios with guest ensuring accuracy; perform checkout.
• Adheres to department and property policies and procedures.
• Offers luggage assistance.
• Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes.
• Issues all coupons.
• Maintains knowledge of current marketing promotions and events.
• Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Must project a professional and positive image.
• High energy level.
• Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to maintain composure under stress in a fast-paced work environment.
• Must be able to stand for long periods of time.
• Ability to work a flexible schedule.
• Excellent interpersonal and communication skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Basic reading and math skills.
• Proficiency in typing.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

High School (preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.