Room Service Server - Room Service

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is looking for an In-Room Dining Server to ensure high-quality food and beverage service to guests. Responsibilities include delivering food and beverages, engaging with guests, and maintaining cleanliness. The ideal candidate should have six months of experience, be able to pass background and drug screenings, and be at least 21 years old. This role requires strong communication skills and the ability to work flexible schedules in a dynamic environment.

Qualifications

• Minimum six months of related experience required.
• Must obtain and maintain valid licenses/certifications.
• Must be able to work at a rapid pace while maintaining attention to detail.
• Must successfully pass background check and drug screening.
• Must be twenty one years of age or older.

Responsibilities

• Provide prompt, friendly, courteous service to all food and beverage guests.
• Deliver food and beverages to guests' rooms and designated areas.
• Engage guests in conversation regarding their stay and property services.
• Monitor guest room corridors for obstructions and guest safety.

Skills

Strong communication skills

Listening skills

Ability to work flexible schedules

Punctuality

Teamwork

Education

Valid licenses / certifications per regulations

Job description

Job Description

It is the main responsibility of the In‑Room Dining Server to provide high quality food and beverage service to the guests, while maintaining assigned floors, ensuring the guests have an enjoyable dining experience.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Provide prompt, friendly, courteous service to all food and beverage guests.
• Deliver and serve food and beverages, amenities to guest’s rooms as well as designated areas within the hotel and casino.
• Monitors accuracy of the order and reviews the order with the guest to ensure guests received the proper order
• Engage guests in conversation regarding their stay, property services, and area attractions
• Speak to guests’ and co‑workers using clear, appropriate and professional language
• Monitor guest room corridors for obstructions, service, safety, and well‑being of guests.
• Complete open and closing side duties during the shift
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Minimum six (6) months of related experience required
• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willingness to learn.
• Must be able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be twenty one (21) years of age or older.

Skills

• Must possess strong communication and listening skills.
• Ability to work flexible schedules, including nights, weekends and holidays as required
• Ability to be punctual and meet deadlines
• Ability to function independently in a multi‑task environment, as well as a part of a team
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Ability to walk distances.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

Disclaimer

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK