Front Office Bellperson (PM Shift)

Accor Hotels; Chicago (IL); On-site; Full time

Job summary

Join a prestigious luxury hotel as a Guest Service Ambassador in downtown Chicago, where you will engage with guests, assist them throughout their stay, and ensure their experience is unforgettable. This role offers a competitive hourly wage plus tips, development opportunities, and a comprehensive benefits package.

Benefits

Employee Benefit Card for discounts at Accor worldwide

Learning & Development programs

Comprehensive Benefit Package including health, dental, and 401K

Tipped position with hourly rate

Qualifications

• Must work any shift assigned including holidays and weekends.
• Service-focused personality and customer-related experience are essential.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Welcome and assist guests with luggage and inquiries.
• Maintain a presence in the lobby, delivering exceptional service.
• Follow all safety and departmental policies.

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Job description

Company Description

WELCOME TO SWISSÔTEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILLBE DOING:

A smile and warm greeting is what our Guests will receive when staying at Swissôtel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

Always willing to lend a helping hand with a smile, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

• Consistently offer professional, friendly and engaging service
• Open car doors for arriving and departing guests while greeting them warmly
• Assist with the loading and unloading of luggage to and from guest vehicles
• Assist guests regarding hotel facilities in an informative and helpful way
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Constant lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Frequent lifting and carrying more than 50 lbs
• Frequent ascending or descending ladders, stairs and ramps

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.
• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

WHAT IS IN IT FOR YOU:

• This is a Tipped Position
• Position Hourly Rate: $15.45 plus tips
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.